San Francisco International Airport (SFO), Electric Personal Assistive Mobility Devices (EPAMDs), Elevator Locations and Accessibilty Pathways, except SFO where only paper tickets are sold as of October 2022, Some purchasing limits applyas outlined on our sales page, 2023 San Francisco Bay Area Rapid Transit District, Open the Wallet app and press the plus + icon, Open the Google Pay app, scroll down until you see the Discover section. 2701 Alaskan Way Pier 69, Seattle, WA 98121-1199. If your Clipper card on your phone does not work, please contact Clipper Customer Service at 877-878-8883. Luggage items between 51 to 70lbs will be charged $30.00 USD / $35.00 CAD and luggage items over 71 lbs. The following cannot be used on iPhone or Android phones for fare payment: The Clipper Customer Service Centers at Embarcadero BART/Muni Metro station, AC Transit, and the Bay Crossings store are open with limited hours. To find out more information about replacing an RTC card, please visit 511.org. Key Clipper information translated to Chinese. Log in to your Clipper account to add backup payment. Please note that the voucher is not valid for seeing a specific whale species and is also not valid for a cash back exchange. To provide payment, log in to your Clipper account and edit your Primary Payment method. For Andriod phones, you may need the move your phone around. Departure times, terminal locations, check-in and boarding, luggage, ID requirements and more. If you are using a Clipper card (both with plastic card or on your iOS or Android smart device): When you get to the fare gate, you simply need to tag and go to pay for your ride. The Victoria Clipper V vessel is a passenger-only ferry. Key Clipper information translated to Spanish. So if your primary funding source is declined, your order will be charged to your backup card. Roadshow: Is defacing license plates to fool toll camera readers on the rise in Bay Area? New to Clipper? ENTERING THE UNITED STATES: US citizens and US Lawful Permanent Residents do not need to provide proof of vaccination upon entry back into the US. Limited-use tickets are not available on phones. Call our Clipper Pacific Northwest travel experts at 800-888-2535 between 7am-7pm PDT (Mon-Fri). Update your spam filter by adding custserv@clippercard.comto your list of approved email addresses. If you ride BART but lack enough stored fareto exit the station, the fare gate will read UNDERPAID: GO TO ADDFARE. Addfare machines are located inside the paid area. In Victoria, very limited daily pay parking is available at the terminal and overnight pay parking is available at the Hotel Grand Pacific, which is about a block from the terminal. If you are setting up Auto-Reload for cash value or BART high-value discount tickets, Clipper wont charge your credit card or bank account until you tag your Clipper card to a card reader and load the value. In Seattle, the nearby Bell Street Pier garage is located at 9 Wall Street, directly across Alaskan Way from the Edgewater Hotel. No notice, even though they have my email? Center the card or device over the "Tag Here" graphic on the screen. When you tag your card, the Clipper reader will display the fare you paid and your remaining balance or pass expiration date. You can order a card and value online but note we can only mail cards to domestic addresses. Vista Panoramic Upgraded window seats in Vista Class. Your 31-day pass becomes active the first time you use it to pay a fare. BART. You can load a Monthly Pass on your card, as well as cash value for Single Rides or a Day Pass. Ticket Central. Soak in outstanding ocean vistas and the fresh air, relax and play a card game with friends or cozy up in your comfortable reclining seat with a good a book. With the start of the school year, "we had an avalanche of youth apply for the cards," said Clarence Johnson, spokesman for AC Transit. To add a card to your iPhone or Apple Watch, open the Apple Wallet app and click the plus + icon. Registered cardholders can report lost, stolen or damaged cards and request replacements. My card/value was blocked due to an expired credit card. If you dont have an international data plan, be sure to disable your phones data settings until you can find a hot spot to avoid charges. You can use cash value on all transit systems that accept Clipper. You are allowed to check up to two pieces of luggage on the Victoria Clipper fast ferry at the cost of $20.00 USD / $25.00 CAD (Credit Card ONLY, Cash NOT accepted) per checked bag per leg of travel. Please allow ample time in your schedule to check in required luggage. The bow of the vessel is also opened up when we are stopped to observe whales and sealife. To use Clipper on your phone, tag your phone by holding it near a Clipper reader every time you board a bus, train, or ferry including when you transfer. Muni Fares & Passes. Learn more about required travel documents. A couple of things have to happen before you can use the value. Yes, both vessels offer a gift shop with a wide array of fun and unique Pacific Northwest apparel including t-shirts, sweatshirts, hats and beanies as well as stickers and postcards. What's the difference between cash value and BART high-value discount (HVD) tickets? Comfort VIP Best of the best seats in Comfort Class! ADVANCE Fare Round-Trip only: Advanced purchase fares must be purchased a minimum of 2 days prior to travel date, non-refundable. Should you want to change your booking in any capacity, a $30 USD fee will be charged and you must contact us to modify your booking. Update your spam filter by adding custserv@clippercard.com to your list of approved email addresses. 877.878.8883. BART isparticipating in the new Clipper START means-based fare pilot program, which is administered by the Metropolitan Transportation Commission. To provide payment, log in to your Clipper account and edit the payment information in My Profile. This is just another barrier to transit: an opaque payment system. I'd like to plan my visit to the Bay Area in advance. When you first set up automatic loading, the process is not complete until we confirm your payment source is valid and you tag your card to a card reader or fare gate to activate automatic loading. Includes one-way or round trip travel via the Clipper ferry. Transit Agency Tips. Clipper on VTA EZFare VTA's EZfare app has been replaced by the Bay Area's regional transit fare payment app, Clipper. Many businesses in Victoria accept U.S. dollars, but they are able to set their own exchange rate, so the rates may vary from store to storeand change will be given in Canadian dollars. For the quickest response, please use our Contact Us page to submit your request or call our Reservations team at 800-888-2535. While we dont normally sail over rough waters, occasionally it can be choppy once were underway due to Mother Nature and sudden weather changes in the Salish Sea. This page includes balance protection, online accounts, and card cancellation. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. Can I manage my Clipper account and pay my transit fares with my phone? If you need a new Clipper card, save $3 dollars and use Clipper with Apple Pay and Google Pay on your phone or Apple Watch. If your credit/debit card or bank account is declined: You will not be able to make other changes to your Auto-Reload settings until we are able to successfully charge your payment source and remove the block. During the summer during double sailing days, there is a luggage storage area at the Seattle Clipper terminal where you can store your luggage (for $10.00 per bag Credit Card ONLY, cash not accepted) while you see the sights in Seattle. Should you miss this announcement, our crew will make sure you receive a parking validation ticket when arriving back at Pier 69 in Seattle. Phone: (213)-204-2900. To pay for your trip, tag your Clipper card or Clipper mobile on the ticket readers inside Muni buses and at Muni Metro fare gates. The terminal is located on Alaskan Way at Pier 69. If you add value to a plastic card using the Clipper app, it will take as long as a card normally does for the value to be available. We work with a highly-vetted portfolio of outstanding hotel partners to offer you great deals on overnight stays. I've found putting the Clipper as close as possible to the outside of one side of my wallet and then being careful to always tap with that side down helps. She went from going into the office four days a week via Caltrain to working from home, because, well, you know COVID. For iPhones, theantenna is in the top third of the phone. No, every rider needs their own card or device (phone or watch) to pay for fares. Otherwise, you will be logged out automatically. All rights reserved. Select Clipper card and follow the instructions to add a card and load value. The surcharge will be prorated for discount paper ticket users so that seniors and people with disabilities pay a 19 cent surcharge and youth pay a 25 cent surcharge. Our seating options include both Standard (non-window aisle) table options on the upper and lower deck as well as Premium (window aisle) seats. All Access Digital offer for just 99 cents! If its been more than 6 months, youll need to call us at 877.878.8883 or TDD/TTY 711 or 800.735.2929. Applicants will need to bring documentation verifying age eligibility (for example: drivers license, photo ID card or birth certificate). My wife tried to the use the card lately since ac just started charging but they told her it didnt no have enough. When does the new 31-day pass become active? If you haven't reduced your balance by that time, the order will expire, and Clipper will return the value to your transit benefit provider. opens in new window. You will still need to use your plastic Clipper card for this. I set up Auto-Reload, but its not showing up in my online account. BART fares are set with a mileage-based formula, therefore time-based passes (e.g., weekly or monthly) are not available. Discounts; Where to Use; Follow. To find the cost of a particular BART trip, use the BART Fare Calculator. New to Clipper? The extent to which you can use your card and the fees that apply depend on your credit card company and bank. Monthly passes are for a specific calendar month and must be loaded to your card before the pass expiration date. RTC customers can transfer their RTC cards to their phones for mobile payment and continue to receive all their discounts, but their plastic card can then no longer be used for fare payment. Bicycles are stored on the outside deck subject to the elements. If you are a booked guest, you can quickly change or confirm your seats by visiting our seat selection portal. Yes. Find out about Clipper cards, visitor and monthly passes, rates and discounts. If you did not receive email notifications, we may not have the correct email address for you, or our email may have been blocked by a spam filter. Even if you plan to use a credit card that is already associated with your account, you need to re-enter your cards security code and select Save. Learn more about Clipper on your phone. When will I be charged for my Auto-Reload value? What is the difference between a limited-use ticket and a Clipper card? Select "Add money" and follow the steps to continue purchasing a card and adding value to it. For account-related Includes travel to any of our destinations with activities or hotel stay or both. BART Customer Service is available to help riders with inquiries over the phone at (510)464-7133or in person atLake Merritt Station (concourse level). Call us 800-888-2535; Contact us; Enter search term: Go. Please reach out via our Contact Us page with questions and we will assist as quickly as possible in responding to your inquiry. Clipper: Clipper is the all-in-one transit card for the Bay Area. 213-204-2900. When booking online, please mark the box noting that a guest will require standard wheelchair assistance and contact us with any questions so that we may add a note to your reservation. Phone. Registered cardholders can report lost, stolen or damaged cards and request replacements. Answer: If you are referring to a cash balance, then per Jon Guan's answer (and the Clipper FAQ), no it does not expire. You will select your seats when making your booking. How does Auto-Reload work with monthly passes? Yes, you can set up your Clipper card to automatically reload cash value, multiple passes or any combination of cash value and passes. Visit Us Get an adult, Youth or Senior Clipper card After that, Clipper will not charge you untilafteryou tag your card and load your pass on it. Who CANNOT use Clipper on iPhone or Android phones for fare payment? Choose to stay logged in or to log out. Some transit agencies charge fares based on distance or zones. When traveling between Canada and the United States, it will be necessary to pass through Customs and Border Protection at the border. He started his journalism career as a sports editor in Iowa in 1975. To use Clipper on your phone, tag your phone by holding it near a Clipper reader every time you board a bus, train, or ferry including when you transfer. Dumbarton Express. In December 2020, BART completed the transition of machines at all stations to offer Clipper as the only fare product available for purchase. Seating class changes between Standard and Premium seating will require agent assistance. Buses can take another day or two to receive your order because they have to connect to the server in the bus yard. Choose your payment method and complete the order. Yes. If you choose to provide bank account information, it may take up to 10 business days for Clipper to collect payment. I have loaded a lot of money on a clipper card through the website months ago. Enhanced Driver License or an Enhanced ID Card (EDL/ID) applicable to, An original or copy of his or her birth certificate.

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