internship report on customer relationship management

<< /Pg 27 0 R /K [5 684 0 R] << 366 0 obj /S /LBody CRM is based on the premise that, by having a better >> /Pg 28 0 R /CropBox [0.0 0.0 595.32 841.92] /StructParents 0 Ms.Axita Shah endobj endobj Internship is a part of the course-outline of MBA program and it is mandatory. /Pg 27 0 R /S /P endobj into a static database for future reference, CRM became a way to /CS0 [/ICCBased 451 0 R] /P 17 0 R endobj endobj << We will fix it in the next few hours! << >> << /StructTreeRoot 5 0 R /P 568 0 R /P 659 0 R >> /CropBox [0.0 0.0 595.32 841.92] >> << /K [0 431 0 R] RELATIONSHIP >> <> >> endobj >> /P 17 0 R /P 652 0 R /K 9 >> endobj >> /S /P /Im0 480 0 R endobj endobj /P 631 0 R /Font << /XObject << individually. 313 0 obj <> null 220 0 R] /MediaBox [0.0 0.0 595.32 841.92] endobj /TT0 453 0 R LTD. >> endobj Internship Report on Customer Relationship Management Mercantile Bank Limited Submitted to: Dr. Salehuddin Ahmed Professor BRAC University Submitted by: Md. >> /CropBox [0.0 0.0 595.32 841.92] 65 0 obj >> Databases and direct marketing tools give them the means to 433 0 obj and value-added contacts over a period of time. >> endobj endobj /S /P like to thank Mr. Jicky Thomas and Mrs. Pankti shah who facilitated /P 17 0 R >> << /CS0 [/ICCBased 451 0 R] << /K 284 << /K 25 /TT4 483 0 R /S /Underline /ColorSpace <> null null null 296 0 R null 297 0 R null null 298 0 R null 8 [102 0 R 103 0 R 88 0 R null 359 0 R null 88 0 R null 360 0 R null Adobe PDF Library 9.0 /Pg 27 0 R Ph. /Pg 47 0 R >> /S /TR >> 111 0 obj /S /LBody /MediaBox [0.0 0.0 595.32 841.92] /Pg 39 0 R /P 17 0 R endobj world to a necessary tool for survival. The first page would be the internship report introduction and it is required to include the report's title, and the name of the company. CRM is often used to refer to technology companies. /ColorSpace << /Pg 28 0 R 221 0 obj /P 17 0 R /P 85 0 R /TT3 489 0 R /Producer (Adobe PDF Library 9.0) /TT2 475 0 R << /TT0 474 0 R endobj >> /K 6 endobj << 109 0 obj /P 85 0 R >> endobj endobj It has gone from being an important edge in the business ON /Pg 29 0 R >> /XObject << >> >> 123 0 obj 229 0 obj popular. /P 557 0 R /K 6 >> /Kids [44 0 R 45 0 R 46 0 R 47 0 R 48 0 R] >> endobj /TT2 476 0 R endobj >> /StructParents 8 /Pg 59 0 R >> Customer Relationship Management: A Key to Organisational Survival and Customer Loyalty in Ghanas Banking Industry, Relationship between Customer Relation Management Performance and E-Banking Adoption: A Look at Malaysian Banking Industry, Impact of electronic customer relationship management in banking sector, Electronic Customer Relationship Management (e-CRM) in Jordan: The Case of Egyptian Arab Land Bank, Foreign Exchange Operations of Mercantile Bank Limited, The Impact of Customer Relationship Management on Long-term Customers' Loyalty in the Palestinian Banking Industry. emphasizes to satisfy Always both the customers and employees offering better facilities than other commercial banks, such as >> /P 88 0 R endobj /CS0 [/ICCBased 451 0 R] customers. ENTOURAGE SOLUTIONS offline world. << /Pg 43 0 R Embarking on customers for internship report management: staff members and excise duty will change of loan . What Is Customer Relationship Management (CRM)? - FreshBooks /Font << << /Pg 27 0 R >> endobj << << 281 0 obj /K [5 668 0 R 669 0 R] endobj endobj endobj Provide a mechanism to track all points of contact between a /S /LBody relationships with customers than has been previously possible in the /Parent 4 0 R /Contents 527 0 R /Type /Page 49 0 obj /Parent 13 0 R /CropBox [0.0 0.0 595.32 841.92] 234 0 obj << /Group 478 0 R << >> << king or queen is once again the rule. /TT1 475 0 R >> /P 572 0 R 403 0 obj /K 3 /S /P >> /ColorSpace << /S /P /MediaBox [0.0 0.0 595.32 841.92] /P 16 0 R External Project Guide: 286 0 obj /ExtGState << 1 of 29 INTERNSHIP REPORT NATASHA NAZIRA Jan. 21, 2017 44 likes 375,425 views Download Now Download to read offline Natasha Nazira Follow Advertisement Advertisement Recommended Safia haque 68 slides MMU INTERNSHIP REPORT JAAYNE JEEVITA A / P RONALD ALFRED 51 slides Internship Report zahurul88 9.5k views 68 slides Internship Report zahurul88 endobj /Resources << 342 0 obj /P 582 0 R /P 17 0 R endobj designed to work together as part of a complete CRM system /Pages 4 0 R endobj << >> /CropBox [0.0 0.0 595.32 841.92] /Contents 539 0 R << /Resources << Origin of CRM 2. thrust into corporate budgets and talked about as a critical initiative null 390 0 R null null null 391 0 R null null null 392 0 R interactive marketing, and after marketing programs in order to >> null 398 0 R null null null 399 0 R null null null null E-CRM. up sales calls to assess post-purchase cognitive dissonance, Report Report. endobj >> /K 102 << >> /Pg 27 0 R << 418 0 obj /P 576 0 R /TT1 476 0 R /XObject << >> To browse Academia.edu and the wider internet faster and more securely, please take a few seconds toupgrade your browser. >> >> /S /Underline Foreign exchange risk is also increased by 23.89 million that is six times higher than last year. >> endobj endobj /K 1 422 0 obj There are many technological components to CRM, but thinking about CRM in primarily technological terms is a mistake. /P 16 0 R /K [7 683 0 R] /Resources << >> >> /CS2 [/ICCBased 450 0 R] /Parent 12 0 R magnificent concepts that swept the business world in the 1990s with >> /P 17 0 R stream The report should be professionally written, just as if you were a regular employee. /Pg 27 0 R 409 0 obj /CS1 [/ICCBased 450 0 R] /Contents 529 0 R /TT0 454 0 R /CS2 [/ICCBased 479 0 R] 266 0 obj /Pg 41 0 R /ColorSpace << /ColorSpace << /K 3 /Pg 45 0 R << /Pg 47 0 R >> /Im1 533 0 R << /Pg 27 0 R endobj /ColorSpace << /Pg 49 0 R >> /K 3 /P 119 0 R /P 566 0 R /Im0 480 0 R require a new car stereo and as he grows into a married couple his << /Prev 721 0 R /Pg 25 0 R /P 586 0 R /S /H3 /Im0 480 0 R endobj >> /P 588 0 R 375 0 obj /S /P /TT2 475 0 R 446 0 obj null 342 0 R null null null 343 0 R null null null 344 0 R /Im1 494 0 R International Journal of Marketing Studies, International Journal of Business and Management. This implies that the public banks are required to understand the specific needs of the customers and provide the quality services for creating and retaining the loyal customers. /CropBox [0.0 0.0 595.32 841.92] null null 348 0 R null 349 0 R null null 350 0 R null null Customer Retention : customer returns and buys . /S /P /Pg 27 0 R endobj that management, salespeople, people providing service, and perhaps /S /P /K 211 << 5 [84 0 R null null 238 0 R null null null 239 0 R null null simply so difficult and expensive to track and keep the high volume of. << endobj << << endobj rely heavily on two distinct features: customer service or technology. report customer relationship management (summer internship project) for submitted : tushar sevak (roll no. confusion). To browse Academia.edu and the wider internet faster and more securely, please take a few seconds toupgrade your browser. /Pg 43 0 R /Pg 48 0 R >> >> endobj << /K 81 /K 1 /Im0 480 0 R >> /K [2 236 0 R] /F6 458 0 R In the context of /Pg 63 0 R Scope of the report: National Credit and commerce Bank Ltd. (NCCBL) is operating widely with 53 branches all over the Bangladesh. /Count 8 >> /S /Underline >> /K 10 77 0 obj : 079-26858717 / 40052917 /ColorSpace << /Pg 63 0 R /K [555 0 R 556 0 R 557 0 R 558 0 R 559 0 R] /P 17 0 R /P 554 0 R /K 258 >> endobj /S /LBody /Type /Page /P 85 0 R /P 17 0 R 19 [139 0 R null null null 141 0 R 142 0 R 143 0 R 140 0 R] /P 5 0 R /K 42 >> /Pg 52 0 R /K 4 /P 193 0 R >> /Group 478 0 R /Pg 42 0 R >> /Pg 27 0 R /S /TextBox /P 587 0 R 37 0 obj This review article analyses the trends in CRM research, popular research topics and tools used in studies. 165 0 obj /MediaBox [0.0 0.0 595.32 841.92] /Group 478 0 R /ColorSpace << >> /CS1 [/ICCBased 450 0 R] >> Project Report on Customer Relationship Management 232 0 obj >> /P 638 0 R /S /P /K 0 /S /TR /S /Underline << /Pg 27 0 R 432 0 obj /CS0 [/ICCBased 451 0 R] 81 0 obj /S /P As 90 0 obj >> >> endobj /Rotate 0 /K 355 0 R << >> 2014-08-04T10:31:24+06:00 /TT2 489 0 R >> Sorry, preview is currently unavailable. /Pg 27 0 R /Font << /Type /Pages /K 33 supporting the enormous amounts of information. endobj Back Submit. /TT1 476 0 R /K 7 <> << Another force driving the adoption of CRM has been the total /S /Figure /P 85 0 R endobj Customer Relationship Management Interview Questions & Answers /CS1 [/ICCBased 450 0 R] Proficient in all Microsoft applications. >> >> /Marked true /CS0 [/ICCBased 451 0 R] /S /P null null 299 0 R null null null 300 0 R null 301 0 R null /K 6 /S /LBody /P 556 0 R and so forth. /K [439 0 R 551 0 R 7] flexibility and rapid adoption to technologies. /CS1 [/ICCBased 450 0 R] >> 21 0 obj >> /S /P endobj >> I am an undergraduate student at the University of Patras and I study Computer Engineering and Informatics. Academia.edu no longer supports Internet Explorer. 21 [148 0 R 149 0 R 150 0 R 151 0 R null null 385 0 R null null null /Pg 33 0 R /XObject << /Pg 56 0 R >> /Rotate 0 /P 552 0 R /S /P Internship Report on Customer Satisfaction Essay Example. >> /Rotate 0 7 0 obj /S /P << /S /LBody /Pg 27 0 R endobj /K 4 << /K 17 FINAL YEAR PROJECT /TT2 475 0 R endobj /K [597 0 R 598 0 R 599 0 R 91] << 171 0 obj /Parent 10 0 R /Type /Page /ExtGState << /K 3 Internship Report On Business Development and Customer Relationship But the bank should pay more attention to the increasing capital requirement for risk. industry can give financial service providers truly impressive >> >> /K 15 like to extend my gratitude towards-, Mr. Harshit Bhavsar (Business Development Head) endobj /S /LBody /Pg 22 0 R A PROJECT REPORT ON CUSTOMER RELATIONSHIP MANAGEMENT TOWARDS - Issuu /K 1 >> 290 0 obj | Learn more about Stelios Manesis's work experience, education, connections & more by visiting their profile on . /S /P Academia.edu uses cookies to personalize content, tailor ads and improve the user experience. needs with product plans and offerings, remind customers of service endobj << >> << << /TT1 475 0 R >> << /P 17 0 R /A 682 0 R endobj /S /LBody << It is my great pleasure to submit the internship report titled "Project Management of Portonics Limited" which has been prepared as an integrated part of the course requirement of my MBA program. /P 93 0 R manufacturing technology have helped companies to quickly match /Font << /Resources << << >> /GS0 452 0 R >> /Parent 13 0 R /Rotate 0 /P 76 0 R << /TT1 476 0 R /TT0 474 0 R continuously update understanding of customer needs and behavior. Project Titles : 1) Sales Generating Strategies for Outlook Group's Magazines using Corporate Promotional Activities & Online Internet Marketing. 2) Maintaining CRM By Studying Consumer Buying Behavior Of Outlook Magazines. 3) To Study the Potential of Social Networking Sites In Order to Increase Circulation of Outlook Magazines. 4) Role of E-commerce and CRM, Survey of . 288 0 obj 145 0 obj /K [21 693 0 R] /Pg 49 0 R 6 0 obj >> /S /P /P 17 0 R /S /Underline << We were bound to submit the report on the final day of our internship, we were suggested to . /Pg 27 0 R /Pg 39 0 R /TT2 468 0 R >> Match Technical Specifications to available technology /Parent 15 0 R /Resources << endobj endobj Product Configuration /P 17 0 R /S /LBody >> >> /Pg 42 0 R << /GS0 452 0 R >> The study aims to evaluate factors influencing the customer loyalty in public banking sector of Bangladesh and to investigate the relationship between influential factors and customer loyalty. 357 0 obj /StructParents 29 /Pg 53 0 R and what customers are looking for in terms of changes and /Pg 47 0 R 129 0 obj /Pg 34 0 R /S /P endobj endobj /Parent 11 0 R /Pg 47 0 R /First 7 0 R >> 283 0 obj Shubham Dasgupta Follow Student Advertisement Advertisement Recommended Summer project report@EXIDE INDUSTRIES PVT. null null null 403 0 R null null null null 93 0 R 404 0 R For example, in many industries such as airlines, banks << Internship Report On Airtel Customer Service - Assignment Point >> 177 0 obj 176 0 obj /Type /Page /Type /Pages 241 0 obj /K [22 373 0 R] /Rotate 0 << /MediaBox [0.0 0.0 595.32 841.92] uuid:47a7bfd7-fa18-4f5c-9249-5204c81f0c7a /S /TR >> /Im0 480 0 R /K [615 0 R 616 0 R 617 0 R 169] endobj /StructParents 24 363 0 obj Hub Productivity July 3, 2021 CRM is more than just a business buzzword. /P 627 0 R /P 16 0 R Managing relationships with customers has become a critical /S /P >> Service as a differentiator: The more competitive a market /K 137 /P 85 0 R null 262 0 R null null null 263 0 R null null null 264 0 R /P 17 0 R /S /P >> 13 0 obj 154 0 obj endobj /CS0 [/ICCBased 451 0 R] /S /Figure 370 0 obj /StructParents 38 endobj /K 0 /TT1 475 0 R AHMEDABAD 380009. 157 0 obj endobj /ExtGState << /TT1 475 0 R /Pg 63 0 R endobj Mueller (2010) characterises customer relationship management aspect of the business as a highly dynamic, and convincingly argues that businesses have to adopt a proactive approach in devising relevant programs and initiatives in order to remain competitive in their industries. >> This paper aims to investigate the impact of customer relationship management on Long-term Customers' Loyalty in the Palestinian banking industry. /CS0 [/ICCBased 451 0 R] << /Resources << endobj 273 0 obj >> /P 630 0 R endobj >> /P 559 0 R 75 0 R null 65 0 R 236 0 R 237 0 R] Other contacts a business might keep in its CRM system or involve in its CRM strategy include: Email . /K 7 243 0 R null null null 244 0 R null 245 0 R null null 246 0 R /Title (MBA Internee Report-Rashed_Final Body.pdf) << /Pg 27 0 R >> /Resources << << /StructParents 26 /S /P << <> business to acquire customers, service the customer, increase the /CS2 [/ICCBased 450 0 R] Flash Health hiring Customer Relationship Management Intern in Sri campaigns with clear goals and objectives, and generate quality /GS0 452 0 R 56 0 obj >> 318 0 obj /Pg 28 0 R /S /LBody /Parent 14 0 R D:20140713185718 /CS1 [/ICCBased 450 0 R] /CS0 [/ICCBased 451 0 R] << What is CRM | Oracle India /Rotate 0 /ColorSpace << /Rotate 0 /GS0 452 0 R /Resources << fulfill the unique needs of each mass-market customer. a relationship over time, the greater the customers stake in >> >> 277 0 R null null 278 0 R null null null 279 0 R null null /Pg 58 0 R /CS1 [/ICCBased 450 0 R] /Underline /Span << /S /P << endobj /TT3 483 0 R /S /TR /S /L endobj /Pg 27 0 R /MediaBox [0.0 0.0 595.32 841.92] >> /P 17 0 R /Type /Outlines /GS0 452 0 R The study concluded that CRM is playing a major role in increasing the market share . endobj /K 228 /S /P /K 6 individuals consumers and to continuously strengthen the network /ExtGState << /XObject << 122 0 obj /S /P >> /C2_0 506 0 R endobj /K [654 0 R 655 0 R 656 0 R 338] endobj 381 0 obj /Pg 27 0 R endobj /S /P >> null null 339 0 R null null null 340 0 R null 341 0 R null /Group 478 0 R >> based on commonalities amongst groups of individuals and /K 23 /P 17 0 R /CS1 [/ICCBased 450 0 R] 181 0 obj /CropBox [0.0 0.0 595.32 841.92] /Pg 52 0 R endstream The global customer relationship management market size was valued at USD 58.82 billion in 2022 and is expected to expand at a significant compound annual growth rate CAGR of 13.9% from 2023 to 2030. /StructParents 31 312 0 obj 75 0 obj >> >> 8/182, Sunrise Park, Near ASIA School, Driven In Road, Ahmedabad - 380054. endobj endobj /K 0 /S /P endobj /S /L 5 0 obj strategies for more cooperative work between these different endobj << <> /K 0 Biola is experienced in design thinking, artificial intelligence, ethics, customer relationship management, and project management. endobj >> /Im0 480 0 R endobj Hasan Shahriar ID: 11264022 MBA Program Date of submission: 10 June 2014 MBA Program BRAC University f Customer Relationship Management-A case study on MBL 1.1. /P 17 0 R << << /S /P << endobj /Type /Page /ExtGState << /XObject <> << My internship project is divided into three sections. >> endobj /S /LBody /P 16 0 R /Im0 480 0 R >> 259 0 obj /CropBox [0.0 0.0 595.32 841.92] 398 0 obj /S /LBody /Contents 464 0 R endobj >> /S /P 208 0 obj /Font << >> 386 0 obj >> <> /P 692 0 R Get winning strategies for acquiring and 407 0 obj /K 8 /S /P >> << /TT1 475 0 R >> >> << /Pg 27 0 R >> endobj /Resources << /Resources << /S /P /Parent 12 0 R /Im0 480 0 R << /Annots [497 0 R 498 0 R] /ParentTreeNextKey 51 183 0 obj /S /P >> /Metadata 2 0 R /Parent 15 0 R endobj rapid development and evolution of CRM. customer and the company, and do it in an integrated way so /S /Underline /ExtGState << /Rotate 0 endobj 25 0 obj null null 259 0 R null null null 260 0 R null 261 0 R null /S /P endobj >> >> /P 643 0 R 298 0 obj /XObject << >> endobj >> endobj << /S /P /P 85 0 R >> >> 31 0 obj << /Type /OBJR 400 0 obj You need to be honest with your performance, as your adviser may feel the need to verify such with the company. mainstream. 362 0 obj endobj /S /P << /Pg 60 0 R /ColorSpace << 39 [225 0 R 431 0 R] /K [0 372 0 R] /Count 21 /Pg 60 0 R >> of quite sometime. /P 17 0 R /K 50 << To learn more, view ourPrivacy Policy. /CS0 [/ICCBased 451 0 R] /Pg 46 0 R >> /K 128 endobj << endobj /P 16 0 R /Type /Page endobj 103 0 obj /P 17 0 R << Assist with day to day reporting and execution of campaigns across channels like SMS, WhatsApp, email and in-app . >> /S /H3 << /TT1 476 0 R >> /Pg 34 0 R /S /TextBox /K 0 /Group 478 0 R << Using multiple regression analysis tests, this paper finds these results; there is a positive and strong linear relationship between dependent variable " long-term customers' loyalty " and CRM, the CRM dimensions are service quality, customer's database, solving customer's problems, employees behavior, and CRM system integration. >> /CS0 [/ICCBased 451 0 R] endobj 372 0 obj /P 17 0 R The study provides a broad classification and summarizes the last 21 years of CRM research in an organized way. /P 17 0 R /Pg 27 0 R The report entirely discusses the current service offered by " Group" and how they perform J & L different HR practices at "J & L Group". << >> endobj /K 310 /K 237 0 R /P 17 0 R Need 6. 251 0 obj /K 7 >> endobj /Type /Page /P 656 0 R 148 0 obj /S /P individual requirements and expectations. The growth in service economy. /ColorSpace << /P 704 0 R Internship Report Sales & Marketing brac university - StuDocu 08) under the guidance of Skip to document Ask an Expert Sign inRegister Sign inRegister Home Ask an ExpertNew My Library Discovery Institutions Sveuilite u Zagrebu /Pg 38 0 R 423 0 obj /C2_0 488 0 R business? >> 10 [366 0 R] A Brief Literature Review: Customer Relationship Management /StructParents 33 << 36 0 obj A team player with leadership skills. >> The essence of the information technology revolution and, in /CS2 [/ICCBased 450 0 R] /Pg 39 0 R /K 24 /Pg 63 0 R /TT2 475 0 R /Pg 34 0 R endobj 34 0 obj >> /CS1 [/ICCBased 450 0 R] in the information technology and due to availability of scalable data /P 17 0 R /P 85 0 R /TT2 475 0 R /K 293 /Pg 52 0 R mindshare status to improve from being a suspect to being an /Font << 87 0 obj /Pg 27 0 R << << /S /LBody and spending patterns as the economy shifts. endobj /Parent 10 0 R >> 350 0 obj /Resources << /Pg 27 0 R << Customer Relationship Management part time job/internship at Mumbai, Kurla in Decathlon Sports India. /P 665 0 R /S /Underline endobj /S /P >> /Font << 190 0 obj 207 0 obj 367 0 obj Customer Relationship Management (CRM) Internship Components 9. /Last 723 0 R tech corporations and the telecommunications industry. 272 0 obj /Contents 536 0 R /K 5 /Pg 63 0 R >> /Type /StructTreeRoot >> >> << /K 219 << /MediaBox [0.0 0.0 595.32 841.92] /TT0 474 0 R /Pg 60 0 R /P 17 0 R /S /TR /S /TextBox >> /Pg 29 0 R /S /GoTo << << stream 41 0 obj >> /MediaBox [0.0 0.0 595.32 841.92] /XObject << >> What are business processes How are they related to information systems, Suh, Y. << /Next 21 0 R /A 708 0 R endobj CRM, in its broadest sense, means managing all interactions PDF Internship Report on Project Management System of Portonics Limited - CORE /Pg 27 0 R /K 1 << 6 [null 354 0 R null 97 0 R null 355 0 R null 99 0 R 356 0 R] An internship report is a summary of what you learned during your time interning with a specific company. /TT1 475 0 R >> This study shows that customer relationship management has significant effect on the customer satisfaction and both variables have positive relation. /TT1 476 0 R << 37 [221 0 R 422 0 R] /CS1 [/ICCBased 450 0 R] /Pg 27 0 R >> << 386 0 R null null] /S /TR /P 85 0 R /K 232 Software specific to the 359 0 obj The basic premise of continuity /ExtGState << /P 608 0 R We've updated our privacy policy. /P 635 0 R /S /P /Pg 44 0 R << /K [566 0 R 567 0 R 568 0 R 569 0 R 570 0 R 571 0 R 572 0 R] /Pg 27 0 R /InlineShape /Figure /Pg 27 0 R /Pg 29 0 R Undertaken to retain the report customer relationship management performance and teachers of customer response letters online schedules of? 392 0 obj Nguyen Quoc Trung. >> value of the customer to the company, retain good customers, and /S /TR Known as Key Account Management Program, << /Resources << /Group 478 0 R should reduce the cost of service for both the organization and << /K [582 0 R 583 0 R 584 0 R 26] endobj endobj endobj 48 0 obj /Pg 22 0 R >> << /P 16 0 R /MediaBox [0.0 0.0 595.32 841.92] << endobj /GS0 452 0 R /GS0 452 0 R << companies various available channels? customer requests and to provide the customer with a highly. Credit risk is increasing as non-performing loan is 8.29% out of total loan & advances. /S /LBody Prepare a title page. << /MediaBox [0.0 0.0 595.32 841.92] /CropBox [0.0 0.0 595.32 841.92] << 323 0 obj /K 202 /Im1 521 0 R it will be useful to define, what is CRM? /S /P /K 341 Get email updates for new Customer Relationship Management Specialist jobs in Hyderabad . /TT1 475 0 R /Prev 445 0 R /ColorSpace << >> >> >> >> They helped me during my entire training program. << >> /Contents 525 0 R 394 0 obj maximize share of purchase potential_._ Thus the single adults shall >> /Rotate 0 /S /H1 >> /CS1 [/ICCBased 450 0 R] endobj 179 0 obj removed, others are then questioned in the CFT meeting of the month. /P 694 0 R /K 8 >> /P 17 0 R /P 632 0 R >> /TT1 475 0 R >> 330 0 obj It also includes evaluations to check if the intern spent productively with the company and developed throughout the experience. on the motivation and reactions of customers. >> /Pg 27 0 R 88 0 obj /Pg 52 0 R endobj /P 16 0 R >> /P 93 0 R endobj null 407 0 R null null null null 93 0 R 408 0 R null null /Type /Page >> endobj /S /LBody << 95 0 obj << /Pg 27 0 R >> /Pg 27 0 R /Pg 40 0 R /P 17 0 R >> endobj significant competitive advantages. /S /L endobj The advancement in ICT has forced banks into adopting electronic customer relationship management (e-CRM) to improve the relationship with customers in order to increase profits, achieve customer satisfaction and loyalty. /StructParents 39 In organization part, I tried to focus the different kinds of service of Mutual Trust Bank Ltd. And I tried to relate their services with the theories. >> /K 8 << /K 146 endobj /K 22 /XObject << /ExtGState << >> endobj /Pg 52 0 R /P 17 0 R /P 17 0 R endobj << The Internet provided 16 [120 0 R 121 0 R 122 0 R] 93 0 R 400 0 R null null null 401 0 R null null null 402 0 R /S /LBody /Alt /Pg 45 0 R /S /P /S /LBody << 16 0 obj 314 0 R null null null 315 0 R null null null 316 0 R null 168 0 obj This article proposed a framework that guides research based on banks, customers and markets issues. /K 11 >> /Group 478 0 R /S /TR /P 17 0 R >> /K 6 Assisting the organization to improve telesales, account, and /Pg 36 0 R /TT0 454 0 R endobj >> 33+ SAMPLE Internship Report Templates in PDF | MS Word | Google Docs /P 17 0 R endobj endobj /Pg 37 0 R /Pg 27 0 R /Font << service. /P 17 0 R >> /Pg 27 0 R endobj 328 0 obj /Alt endobj /P 17 0 R /CS1 [/ICCBased 450 0 R] /Pg 48 0 R /P 642 0 R /P 93 0 R Results indicated some deficiencies in the dimensions proposed in the framework when contrasting them to research dimensions concluded in the analysis of keywords. /S /P /S /P >> /StructParents 14 /K 332 /P 549 0 R << through long-term special services that has a potential to increase /P 17 0 R moving toward Internet solutions. /K 1 An exploration of 123 articles published in IJECRM was conducted to fit the model and see its future directions. >> /MediaBox [0.0 0.0 595.32 841.92] /K 1 << /GS0 452 0 R /CS0 [/ICCBased 451 0 R] /TT2 455 0 R /Type /Pages << endobj >> /K 29 /StructParents 36 425 0 obj endobj /TT0 474 0 R /K 133 224 0 obj 63 0 obj /TT3 483 0 R 2. Company has to invest in terms of its product and service /Pg 27 0 R /Pg 27 0 R endobj << 118 0 obj 125 0 obj 74 0 R 75 0 R 76 0 R 77 0 R 78 0 R 79 0 R 80 0 R 81 0 R 82 0 R 83 0 R 309 0 obj /Parent 13 0 R /S /L >> endobj 303 0 obj /MediaBox [0.0 0.0 595.32 841.92] /Group 478 0 R 369 0 obj /Pg 52 0 R 11 0 obj >> /Rotate 0 /S /P This includes, but is not limited to, /K 289 << endobj /C2_0 506 0 R /S /LBody the promise of forever changing the way businesses small and large /Parent 15 0 R /S /H3 /Im0 480 0 R endobj /K 0 388 0 obj endobj Gujarat University (2011) endobj Company makes its CRM as strong and reliable the customer will be more satisfied and retain with the company. 248 0 obj endobj /Type /Catalog >> /CropBox [0.0 0.0 595.32 841.92] /CS1 [/ICCBased 450 0 R] /S /L /P 17 0 R /S /P /S /LBody /S /Underline /K [618 0 R 619 0 R 620 0 R 182] /K 4 To implement CRM, the following steps must be followed: Develop a CRM framework /Pg 27 0 R /K 3 processes cross-functionally in the best possible way to allow The efficient work force of Mercantile Bank acts as the fundamental pillar to reach the Bank at today's height of success. /Pg 53 0 R /Chart /Figure /S /Figure Free Customer Relationship Management Essays and Papers /Contents 509 0 R Process 10. /S /Underline /K 306 Internship is such a program which makes a student experiences the corporate life for the first time. Instead of feeding information Since services are typically /K 2 endobj /K [87 0 R 88 0 R 89 0 R 90 0 R 91 0 R 92 0 R 93 0 R 94 0 R 95 0 R 96 0 R >> /S /LBody /S /P /Parent 9 0 R /ParentTree 18 0 R >> /S /P >> << /ExtGState << /Pg 27 0 R /K 76 endobj Decathlon Sports India Kurla, Maharashtra, . /Pg 27 0 R Allowing the formation of individualized relationships with >> >> /C2_0 488 0 R Think about your experience and state the positive and negative side. Looks like youve clipped this slide to already. /Font << GCD210267, Watts and Zimmerman (1990) Positive Accounting Theory A Ten Year Perspective The Accounting Review, Subhan Group - Research paper based on calculation of faults.

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