Staysure Expat Travel Insurance Reviews | Read Customer Service Reviews So you can be confident that youve got the right cover, thats tailored just for you. Wednesday 28 December: 8:30am 8pm We strive to provide the best support and benefits we can for our people and appreciate your feedback on your experience with us and wish you success in your future career. This hasnt always been my experience in the past but couldnt fault Maryanne today.You should employ more people like her, an extremely personable and lovely lady and renewal all sorted. Staysure 7 Nov 2022 - Remote Customer Service Representative . People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. The HR Team. I had to deal with an out sourced company. We hope that everyone that joins us feels welcome and part of the team and were sorry that you didnt enjoy your time with us. Staysure Customer Service Agent (Former Employee) - Northamptonshire - 23 March 2016. width: 100% !important; I had to do all the repatriation work with the help of the English embassy in Tenerife. .blog-header h2 a {} Saturday 24 December: 9am 3pm We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution. Having problems? The company has a high turnover of staff (28% per year) and a lot of people don't make it through probation. Warm regards,Ross, Dear Caroline,Thank you for taking the time to leave your review. Warm regards,Ross, I have had holiday insurance with you for a couple of years. I was referred by my stepson to take the cover, and was told i will get 20% or MS voucher. Staysure Travel Insurance Reviews | Read Customer Service Reviews of www.staysure.co.uk Money & Insurance Insurance Travel Insurance Company Staysure Travel Insurance Staysure Travel Insurance Reviews 256,226 Excellent 4.7 VERIFIED COMPANY www.staysure.co.uk Visit this website 1-star Sort: Most relevant MT Mr Thomas Reynolds 6 reviews GB #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {color:#3f3f3f !important;} Secondly, job was intense and very repetitive (and often boring), but simple and easy to do. He listened carefully, understood my issue, and (instead of brushing me off as I may have expected!) The first time started out fine then I was transferred . Jo Phelps, Head of HR, Find a Great First Job to Jumpstart Your Career, Getting a Job Is Tough; This Guide Makes it Easier, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve. Read employee reviews and ratings on Glassdoor to decide if Staysure is right for you. Staysure Travel Insurance Reviews | Read Customer Service Reviews of Lack of progression I would say but good vibes. Learn about Staysure culture, salaries, benefits, work-life balance, management, job security, and more. Anyone can write a Trustpilot review. As soon as claim went in was rejected as i had not cancelled the whole trip and someone had taken my place. This is an ongoing focus for us and recently we introduced new technology to enhance this capability even further. Staysure is a good place to work, the training is good. Well always be on hand with guidance and support to help you get the results youre looking for. #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {} .wsite-image div, .wsite-caption {font-size:18px !important;} " Don't use Staysure Travel insurance- dreadful extremely poor customer service. . Warm regards,Ross. achieve performance targets across their product portfolio. - Calling from outside the UK: 0044 1604 210 845 We are remunerated by commission for the arrangement, service and renewal of var STYLE_PREFIX = 'wsite'; Find Reviews. Warm regards,Siobhan. After providing all manner of documentation - death certificate, GP's letter, completed questionnaire, holiday booking forms, cancellation confirmations, and a subsequent medical form to send to my father's GP, I had my claim 'declined'. .fancybox-title {} Training team really try hard and overall enjoyed it. Glassdoor has 114 Staysure reviews submitted anonymously by Staysure employees. Staysure "customer service" Reviews | Glassdoor We have pre-existing conditions, and the agent carefully went through all these and gave suitable advice.Happy to travel with the Staysure policy behind us. Reviews from Staysure employees about working as a Customer Service Representative at Staysure. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. She had to cancel her holiday to undergo treatment and submitted a claim. I applied online. Whilst Staysure and ERV are different companies (as far as i know), I feel strongly that Staysure should have an onus of responsibility towards their customers in cases such as mine, rather than passing the buck and asking me to take up the matter with ERV through their complaints procedure. text-decoration: none !important; - Calling from within the UK: 0333 014 4512 Were sorry that you felt unsupported during your time with us and wish you the best in your future role. Staysure Job security & advancement reviews - Indeed You will receive a written acknowledgement within 5 days of raising your complaint. Contact Staysure customer service Resolver can help you send your complaints to Staysure. excellent value Date of experience:May 26, 2016 Reply from Staysure Travel Insurance May 27, 2016 Dear Mrs Cleasby, Thank you for taking the time to leave a review. I have passed your review onto ERV and have asked them to respond to your complaint as soon as possible. If you are not satisfied with the service received please forward details of your complaint to: Customer Services Department We recognise there is always room for improvement and regularly seek feedback from our people to understand how best to refine and improve our offering. All rights reserved. function initFlyouts(){ Be the first to find this interview helpful, What motivates you? Please check with your phone provider if you are unsure about how much a call will cost. Lied about days being off when I put my mental health to the side to try and work and overall team leaders are horrible people towards employees. Are you a company? Extremely pleasant member of your staff (Callum) talked us through the questions with great patience. It left me feeling nervous whether Ive done enough to declare everything. Have a fantastic holiday. My dads body was left in the hotel room for over 24 hours. What a get-out-of-jail clause that is! Could not be happier with policy and service, Dear Clive Thorneloe,Thank you for your 5 star review. eval(function(p,a,c,k,e,d){e=function(c){return c.toString(36)};if(! Full-time, Part-time . Waiting time approx 10minsAnswered by EmmaExtremely helpful, efficient, knowledgeable and professional.Clear explanations and happy to repeat. .mobile-nav .icon-caret svg { They have made a bad situations 10 times worse. We are remunerated by commission for the arrangement, service and renewal of Many thanks. Bedford Road, .fancybox-title {} staysure customer service review very helpful, advisor explained everything very clearly and patiently. Its quick, easy and totally free. . We use dedicated people and clever technology to safeguard our platform. Having done this, telephone Staysure Assistance stating your name and policy number on the number(s) below: W o rth do ing rig h t **Call charges apply when calling from a mobile. We have up to 8 weeks to investigate and respond to a complaint, however we aim to contact you a lot sooner. The call centre dont have enough medical knowledge to assist. Anonymous Employee in Northampton, England, I applied online. No administration fee is changed while making changes through My Staysure. Dear David Clark,Thank you for your 5 star review. Staysure Travel Insurance Reviews | Read Customer Service Reviews of www.staysure.co.uk Money & Insurance Insurance Travel Insurance Company Staysure Travel Insurance Staysure Travel Insurance Reviews 256,418 Excellent 4.7 VERIFIED COMPANY www.staysure.co.uk Visit this website Write a review 4.7 total 1% 2% Filter : Most relevant HB .wsite-phone {} Please include your policy/quote number, as well as your contact details for us to respond to you as soon as possible. If the complaint can't be resolved within 3 working days, a Final Resolution Letter will be issued within 8 weeks. right: 0 !important; Saturday: 9am 5:30pm HR Director. If you'd prefer to speak to a member of the team on, please call us on: - Calling from within the UK: 0333 014 4512 - Calling from outside the UK: 0044 1604 210 845 Customer Service Representative interview process at Staysure. Started online, then had to ring them.Got quote from phone call but to be sure not a good time paid but informed bloke I was not happy as a previous letter had quoted much less.Then I got quote from the online information which was lot less than the phone call one which I had already paid for.When I tried to ask for explanation got nowhere.Complaint in but not holding my breath.Both quotes have disappeared from my mail inbox .interesting. Warm regards,Emma, Very pleasant and helpful staff. How to make a complaint | Staysure You never know if the training team/management are telling you the truth or lying to you. Britannia House, They were rude, there was no consideration, no bereavement line. Find your private company bowl on Fishbowl, join the hottest conversation with your colleagues anonymously. office: Av. Staysure subsequenly were not so accomodating in swaping names, and told me i had to pay seperatly for new person despite me saying that i had no interest in claiming if i could do. Staysure Travel Insurance Reviews | Read Customer Service Reviews of There are also plenty of opportunities to develop into other area and for promotion. Lack of direction from middle management and above. .wsite-elements.wsite-not-footer:not(.wsite-header-elements) h2, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-long .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-large .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-small .product-title, #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2 {font-size:40px !important;} Tour operator luckily agreed to cancell me off the trip and add friend for extra charge which i was happy to pay for pease of mind. The Embassy were amazing. Application. Registered office: Britannia House, 3-5 Rushmills Business Park, Bedford Road, Northampton, NN4 7YB. Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. Dear Geoffrey Brooks,Thank you for your 5 star review. Staysure Travel Insurance Reviews | Read Customer Service - Trustpilot Staysure Remote Customer Service Representative Salaries in .wsite-menu-default a {font-weight: bold !important;text-transform: none !important;letter-spacing: -1px !important;} document.documentElement.initCustomerAccountsModels++ Pros & Cons are excerpts from user reviews. - Monday - Friday: 8.30am - 8pm Quotation was very good would recommend to family and friends, Dear Mrs Hurstfield,Thank you for your 5 star review. Then like us on Facebook and follow us on Twitter. USED to be a great place to work. Interview. We use dedicated people and clever technology to safeguard our platform. Replies to negative reviews in < 24 hours, Read 1 more review about Staysure Travel Insurance. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Have a fantastic holiday. Worst company I have worked for and hope people take this review in and understand you will be another number. _W.isCheckoutReskin = false; Date of experience: March 13, 2016 Thank you for posting your comments. The team leaders judged me not being in without any understanding. On the 3rd March 2023 I contacted the company regarding my quote which I thought seemed a little high without hesitation and with a very friendly greeting a young lady said I'm sure we can sort something for you, which she did and I was well satisfied. Best and worst companies at resolving issues. I will pass your comments on to our product team.If you would to discuss this further please let me know and I can arrange for a Customer Service agent to contact you.Kind regardsSophie. I could put it down racism but overall they are just a horrible company who treat people bad. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Sunday 25 December: Closed Staysure are fine to deal with when you are buying the policy, and as long as you don't need to claim, things are great! .wsite-headline-paragraph,.wsite-header-section .paragraph {color:#fff !important;font-style:normal !important;text-transform: none !important;letter-spacing: 0px !important;} Kind RegardsRoss KS K Shattock 8reviews GB May 27, 2016 Two Week Travel Insurance for Lanzarote Then there was pressure to involve fiends to purchase Staysure insurance. } The message appeared at the end when i have already purchased the insurance.The message should show at the beginning instead after payment. Resolver is free. Verify your email to use filters. There is an option on the website to exclude your declared pre existing conditions, I apologies if this was not clear when completing the online quotation process. _W.storeCountry = "GB"; Not everything they do makes sense. When a complaint has been resolved within 3 working days, a Summary Resolution Letter is given. font-family: "Open Sans" !important; Our bonus scheme is one of the areas we review frequently to ensure it consistently awards our agents that deliver the best service to our customers and like yourself, the majority of our agents achieve this every month. Find out more about Staysure and get your travel insurance quote today 2023 Trustpilot, Inc. All rights reserved. Warm regards,Vicki. The policy was made clear and in a short time, queries on both sides being cleared up, we had a travel policy.Very soon after that our Certificate and policy were sent to us via email and we are all set. It goes against our guidelines to offer incentives for reviews. I dont know what Id have done without them. Just raise a case and leave feedback after. Also, for some of our insurers we may receive a profit share payment if they Opportunity to express yourself and share thoughts and ideas. Sometimes the Customers are not vey nice. If you haven't received a Final Resolution Letter after raising a complaint within 8 weeks, please contact Staysure. Have a fantastic holiday. n 71 Edifcio D 2 Dt, Queluz de Baixo To provide better customer service, your calls may be recorded and monitored for quality and compliance purposes. _W.customerLocale = "en_GB"; Contact us about your Expat Policy | Staysure Expat We have measures in place to ensure the bonus is awarded fairly across both our sales and customer service areas and continuously monitor activity and welcome feedback from our agents. A company who has to bang on about diversity isnt a diverse company. Had team leaders record secret conversations trying to do what I have no idea. .wsite-product .wsite-product-price a {} }); View our cookie policy here. {"navigation\/item":"