If you have not had to deal with this in the past count your blessings as you got away with something that almost nobody else has except the Chinese (who they have so many partnerships with they will NEVER do anything to hurt them) and the select few very large . - edited Classic Ebay sneak move. Welcome to the Returns board! As a seller you are better off accepting returns, this way you can state what condition the item needs to be for a full refund. See ourpartial refund guidelines. You can choose to add a message to the buyer. You need to call ebay. Here's how: How to offer a replacement or exchange item, How to issue a partial refund when the item is returned in a different condition. See Partial refund guidelines. This is at the seller's discretion. Depending on your return policy, this may or may not include the original shipping cost. I stupidly forgot I had free returns on that listing, so I can't charge a restocking fee. It's become so bad that it's the topic of memes and the punchline of jokes. If the item is returned used or damaged, you will no longer be able to issue a refund to the buyer even if you qualify to issue partial refunds under ourseller protections. How to issue a partial refund after the item is returned. It may only be used to recoup losses when an item is returned used or damaged. If the item is returned used or damaged, you may qualify to issue the buyer a partial refund. Sellers who misuse this feature may be subject to a range of actions, such as losing access to this or other site featuresor losing seller protections. If the seller hasn't responded or if the buyer and seller can't reach a resolution, they can ask us to step in and help. I researched his supposed issue and provided him with several links containing videos as well as tutorials which show his phone working with the device that he purchased. If you respond to the request but don't come to an agreement with the buyer after 3 business days, you or the buyer can ask us to step in and help. See our Partial refund guidelines for more details. On the next page you'll see the refund amount. 04-18-2022 Yes I understand how a snad works. If an item is returned used or damaged, it may be appropriate to issue a partial refund to the buyer. Its visible in my pictures even though I didnt see it nor did the buyer. the seller life. if (document.context) document.write ("&context=" + escape(document.context)); Regardless of outcome after a 10 year run on PayPal and eBay I will be canceling both of my accounts. [CDATA[ This is all true, but only for items that are REALLY Not As Described. You can choose to add a message to the buyer. If you stated in your listing that you don't accept returns when a buyer changes their mind, you're not obliged to accept their return request. Once you've received the item, you have 2 business days to review and give a refund, or ask eBay to step in and help. In some cases, if you haven't responded to the return request, we may issue a refund to the buyer and seek reimbursement from you without requiring the buyer to return the item. The buyer requests a return in their My eBay and you'll be notified by email. It means buyers can get their money back if an item didn't arrive, is faulty or damaged, or doesn't match the listing. Now I just have to hope he actually sends back the keyboard instead of bricks. If the customer wants to return your item bad enough regardless of the real reason for the return. Proof of delivery for returned items If you stated in the listing that you'll cover return postage costs, choose how you'll arrange for the item to be returned. In some cases, eBay may automatically accept the return on the seller's behalf. But we don't get back the cost of shipping originally eBay has made big strides in treating buyers fairly in recent years, at least compared to where they were around the start of the decade, but this decision is among the worst. Who pays for return shippingyou or the buyerdepends on the reason theyre returning the item and your return policy. If we don't see any indication that the item is on its way after 15 business days, we may close the return and protect you from negative feedback. Returns not accepted is outdated online. If an authenticated item is eligible to be returned, the buyer will be asked to ship the item back to the authentication facility for inspection to ensure that the item is being returned in the same condition. If you offered free shipping, you'll need to refund the buyer the full amount of the item. Just went through it over here: Buyer bought a working Nintendo 64 in a beat up case. Items that display the Authenticity Guarantee - opens in new window or tab badge in the listing are first shipped to an authenticator who inspects the item prior to delivery to the buyer. Simply put, your proof does not matter because they will make endless excuses about how it could be fake or not accurate. My post was to the OP, not you. You can either: - accept the return and provide the buyer with a return label. To do this, go to the case in your Returns dashboard - opens in new window or tab and choose Refund buyer. As a seller you are better off accepting returns, this way you can state what condition the item needs to be for a full refund. Please use this in a story so everyone knows. eBay may automatically accept a return from a buyer on your behalf if an eBay postage label is available. You can also open your Returns dashboard and select View return details from beside the item. 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If we're unable to send refunds to the buyer's original payment method, we may provide refunds by another method such as PayPal, or by coupons or vouchers redeemable for purchases on eBay. am I required to pay for shipping? Once received, you will have 2 business days to review the returned item, accept a buyer's refund request and give the refund, or ask eBay to step in and help. Either way this whole fiasco will cost me over $100, plus I'll have to refund the full amount even if he sends me back a box of feces. You are not eligible for any fee credits when you deduct from the buyer's refund because they returned the item used or damaged. This can be useful when the buyer isn't completely satisfied with their purchase. If you and the buyer haven't been able to resolve the issue within 3 business days, we're always ready to step in and help. Per the seller's return policy in the listing This isn't working for me. You will no longer be able to issue a refund even if you qualify to issue partial refunds under our seller protections. No returns protects you in the case of a buyer changing their mind, or if, for example, a clothing item doesn't not fit. Buyers and sellers are subject to the eBay Money Back Guarantee or other buyer protection policy (if available) of the site where the buyer completed checkout, regardless of the eBay site used to list the item or the registration details of the buyer or seller. If the purchase is covered by the eBay Money Back Guarantee policy, you'll have to accept the return, even if you have a no returns policy. A delivery status of "delivered" with a receipt scan by authenticator; The recipient's address, showing the authenticator's address that matches the one found on the, The seller doesn't honor their stated returns policy, The seller doesn't offer returns or the return window stated in the listing has passed, The seller doesn't offer returns or the return window stated in the listing has passed, or, The buyer chooses to send an eligible item to the eBay vault, or, The buyer purchases an item that is currently stored in the eBay vault, The seller doesn't offer returns or the return window stated in the listing has passed, and, Check the seller's stated returns window in the listing, 2 business days after receiving the returned item, The seller's return address should be up to date in their, The seller must pay any applicable customs fees or duties on the returned item, When refunding the buyer, the seller must issue the refund through the return request on eBay, When shipping a replacement or exchange item, the seller must provide the new tracking details to the buyer, The buyer must return the item in the same condition in which it was received. Read our most popular questions and answers about handling return requests from your buyers. Withdrawals may be covered separately by the eBay vault. Returns for final sale purchases are only eligible for coverage under eBay Money Back Guarantee when: Final sale definitions by product category, Trading Cards - opens in new window or tab, Luxury bags & accessories - opens in new window or tab. This is the loophole. You can't deduct the original shipping cost from any refund amount. Keep in mind that some returns can remain open for up to 35 business days. The seller doesn't accept returns, so now I'm confused as to whether or not I need to return the item and how to go about doing so. You are not allowed now to dispute a not as described return. eBay may step in without the buyer asking if the seller didn't respond to the return request. var m3_u = (location.protocol=='https:'? It's really gotten to the point of embarrassing on their part and they don't even realize it (or just don't care). If the buyer is asking to return the item because it's damaged, faulty, or didn't match your listing description, then you need to accept the return. You have the option of entering your reason for declining the request, but it will not be visible to the buyer. document.write ('&cb=' + m3_r); [CDATA[ var m3_u = (location.protocol=='https:'? Answer (1 of 15): You get a refund. If you stated in your listing's return policy that you accept returns, your buyer can return the item to you, even if they've changed their mind. 04-18-2022 document.write ("

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