I also get time for classroom learning which hopefully . BT is your service provider, but Openreach is a separate legal entity owned by BT and operates Britains digital network, such as the cables, cabinets and poles. An engineer will install an ONT at your premises to connect to the nearby fibre cable. Jobseekers in Nottingham are hoping valuable experience gained with BTs local network business Openreach will give them a better chance of finding employment in the future. BT. . Amount of compensation. Work wise it's digging holes about 1.5 x 1 M or duct usually no more then 30M. Contact BT for help and support with your BT broadband, TV, home phone or mobile. First, Openreach will send an engineer to assess how much work is needed. So we have a line that works upstairs but he has broken the one we want downstairs. Overtime is usually available so the minimum . 10 reasons to work for BT Openreach. Again, no one turned up. If the fibre cable is not near you, it may need major external work (involving road closures for example) before an engineer can install an ONT. Account and billing. Anyone else had this? Sat and sun are classed as normal days but there is 4 day weeks or even 9 day fortnight. I have no doubt the public will show their support to workers and struggling families by turning up to picket lines, dropping off goods and standing side by side with people fighting for dignity.. Yes, please make sure you or someone in your business is available to give the engineer access to your premises. A specific time cannot be given and access must be available for the entire slot. Ireland, BT Group completes multi-million pound revamp of Belfast HQ, BT Group adds 740 million to economy of Wales, BT Group adds 1.5 billion to Scottish economy, BT Group adds 24 billion to wider UK economy, A partnership built on quality and results, New BT Group hub for 2,500 people opens in Bristol, For Have you got the head for heights needed to train as an engineer at Openreach in Peterborough? Openreach is the UK's digital network business. Replying to . If so then thats nothing to do with Openreach, theyre not one of their Contractors and wouldnt have organised for one to visit. Just wish we had it for the first visit and not had to deal with the unprofessional behaviour of the first guy. Normal for Openreach is 5 days a week 7.12hours a day. As a trainee engineer with Openreach, you'll play a big part in keeping the UK connected. The union will mount picket lines outside company offices across the UK and is asking people to bring food, which it will deliver to local food banks. BT Openreach apprentice engineer Thomas (Tom) Dickenson. Theyll need to get in touch with you, so please give us your mobile number for us to share. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. I know a mod hasn't had a chance to look into this yet so I just wanted to update as I know you guys are busy. My Background as a Phone Engineer in Southend. Filter Found 9 of over 168 interviews Sort Popular Popular Most Recent Oldest first Easiest sector, For global Your just as rude! Super helpful and knowledgeableman. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips, Find out more about the BT Business app and how to download it. I have seen them working on cabs before on a saturday, Broadband Providers since 2005 Aol/O2/Virgin Media/BE/BT. The Communication Workers Union (CWU),. Thousands of members of Communication Workers Union will take action for 24 hours. We have confirmed to the CWU that we wont be reopening the 2022 pay review, having already made the best award we could. Without CWU members in BT Group, there would have been no home-working revolution, and vital technical infrastructure may have malfunctioned or been broken when our country most needed it.". These cookies will be stored in your browser only with your consent. This could be when: We only charge for repair work on a small number of fault reports. RHM Telecommunications Ltd8 Wheatstone CourtWaterwells Business ParkQuedgeleyGloucesterGL2 2AQ. Openreach - how long to fix a fault We've had the first line support openreach engineer come out and assess the state of our line after having issues with our hlme connection. Job Responsibilities: Undertake poling when required Work on So, here's where it all started working as a Phone Engineer. @bt_uk. . the home, For During this saga, BT offered you a EE 4G mini-hub to allow broadband access, but the signal is poor in your area, with you calling it next to useless. More than 40,000 workers at telecoms giant BT are to take part in two 24-hour strikes in a row over pay, their union has announced. Well send you a confirmation email with your appointment date and time slot. https://community.bt.com/t5/BT-Fibre-broadband/BB-drop-outs-for-past-2months-noise-on-line/m-p/20571 https://www.openreach.com/help-and-support/when-to-get-in-touch-with-openreach/complaints-policy. If the work is not complex, they'll carry out all the external work required. Well arrange a convenient appointment when both you and the engineer are available. The union was . There are a number of tests you can do yourself before calling your Service Provider and booking a BT Openreach Engineer or an Independent Telephone Engineer like myself. He took a look and said it was related to the amount of extensions, which we said had been cut down after the fun and games of last year (My previous thread is here & with the help a lot of Neil, a great mod here, we actually got some resolution:https://community.bt.com/t5/BT-Fibre-broadband/BB-drop-outs-for-past-2months-noise-on-line/m-p/20571). - Providing data governance through all operational teams in order to maintain and improve data quality. Equipment is customer owned or rented (but not BT's network) and the fault is the result of external damage or environmental factors like lightning, electrical surges or floods. Include an address and phone number. 26/04/2017. The engineer will come into your home and disconnect your old hub, so you will briefly be without broadband. Installation day: What to expect They will fit a new faceplate on your master phone socket, which is where the broadband cable comes into your house.When positioning your hub, the engineer may need to install new cabling. Text HELP and your landline phone number to 61998 BT Broadband will run some test You'll get a follow up call within 30 minutes It's really that simple to contact BT Broadband by SMS. Your salary Often, noisy line faults test OK and therefore the advisor tells the end user it must be their own equipment and there will be a charge. New grading structure. Suitable recruits were initially identified by Jobcentre Plus and invited to an open day and interview. The transformation of the city centre into a wi-fi hotspot is a key project in our vision of Nottingham as a connected, business friendly city, so its fantastic that the project has also given work placement opportunities in a blue-chip company to some of our residents.. Well let you know how quickly you could be up and running when you order fibre broadband. Id like to congratulate the four people who completed the programme in Nottingham and hope theyre able to put their new skills and experience to good use in the future.. You can view these money saving ideas by clicking HERE. As a field engineer in other telecommunication companies I've found my time at openreach really bizarre. Skype involved a presentation, then a capability and suitability assessment. 30-03-2021 Announcements, Guides & Community Updates. Job function Openreach Engineer Main location UK & Ireland-United Kingdom Schedule Full-time. The adviser, often from Outer Mongolia just reads from a script, and in some cases gives them misleading information. What is a Fibre to the Premises (FTTP) Service Identifier? These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. bt openreach working up a pole today. If you're an engineer, that's usually four or five days a week between Monday and Sunday. Installation times for Fibre to the Premises (FTTP) can vary, depending on how close the fibre cable is, and whether you already have an Optical Network Termination unit (ONT). Suggest you contact openreach as this is BT Retail /Consumer forum. 444 reviews from Openreach employees about Openreach culture, salaries, benefits, work-life balance, management, job security, and more. The cookie is used to store the user consent for the cookies in the category "Analytics". It was reported a yesterday (I think). The strike is against a 1,500 pay increase for all employees, which the CWU says means a real-terms wage cut because of the soaring rate of inflation. They are completely useless but Openreach Engineers dont tend to mind them because their incompetence generates revenue for Openreach when they have to go out and fix their mess. Later in the evening my dad received at the exact same time, an automated phone call and a text from BT saying there would be an engineervisit between 1-6pm Wednesdayand the other stating someone was coming Thursdaymorning. Your contracted to 37.5 hours a week for work which your are field based. Analytical cookies are used to understand how visitors interact with the website. At conservative gathering, Trump is still the favourite. Were balancing the complex and competing demands of our stakeholders and that includes making once-in-a-generation investments to upgrade the countrys broadband and mobile networks, vital for the UK economy and for BT Groups future including our people. Accept cookies to experience the full functionality of this page. You'll find up-to-date details of all charges and pricing information in BT Price List. What are the time slots for Openreach engineer appointments? 'Openreach' Engineer walked out after unable to reconnect one of the phone ports, Re: 'Openreach' Engineer walked out after unable to reconnect one of the phone ports, (If I have helped you in any way please click the thumbs up. So out of all the frustration the phone problem is fixed and the engineer yesterday who sorted it was brilliant. There's more to Openreach than meets the eye. My previous 10 years working for the Armed Forces augmented my leadership and management experience, helping me to excel at problem solving in my current role, managing . Message 3 of 4 (2,131 Views) 0 Anoush Aspiring Hero Posts: 2,568 Thanks: 571 Fixes: 139 Asked 22 May 2022 Emergency services found the Openreach engineer's body in the river at Abergwyngregyn,. This is simply not true. ", Thousands of BT workers vote to strike over pay, Royal Mail workers to vote on strike over pay, BA Heathrow staff back summer strikes over pay, Street fighting in Bakhmut but Russia not in control, Russian minister laughed at for Ukraine war claims. Instal a new Telephone Extension Socket Damage to equipment within your premises caused by lightning or power surges. Now, most of my time is spent in the workplace, where I get to work alongside experienced engineers and learn on the job. Our broadband then stopped working completely. Orders and upgrades. This field is for validation purposes and should be left unchanged. Need to change your appointment? An engineer visit is requested, and no fault is found. Answered 26 October 2019 You will work long hours and not get paid for them . BT promised two engineer appointments but no one turned up. BT said in a statement: "We have tried and tested processes for large scale colleague absences to minimise any disruption for our customers and these were proved during the pandemic. You can view these money saving ideas by clickingHERE. The Communication Workers Union (CWU), which represents the employees at BT, said that company bosses had "stuck two fingers up" to key workers. He has sturdy life goals and knows where he wants to go. (adsbygoogle = window.adsbygoogle || []).push({}); Not really a good service from BT. I am seemingly stuck in the 1970s - unable to get a working phone line/broadband from BT.When my broadband failed in mid June, Openreach engineers traced the fault to the local cabinet. Hi Dave, the Engineer's work for our suppliers at Openreach but if you DM over the name on the account, BT account number and full address with postcode I can have a look and find the Engineers details and arrange to send feedback over to their manager. on - Experienced on order journey and Asset & Inventory Management.<br>- Complete knowledge of Asset & Inventory build . They will try and get you . He is very hard working and does things without needing to be asked. Diploma for Information Technology and Telecommunications Professionals at SCQF Level 5 Employer Name BT Business Type Telecommunications Wage 20,000 Hours Of Work 35 hours Duration 12 months Age Limit 16 - 19 Proposed Start Date September 2018 Related Job Profiles Telecommunications Engineer Closing Date 02/04/2018 Positions Available Faulty equipment like a telephone or router not covered by a maintenance contract. Come home no Internet. on Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. Missed appointments. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. The engineer said you should only have one line and said to get rid of the other. The cookie is used to store the user consent for the cookies in the category "Performance". He has great customer service skills within a domestic and commercial environment and is very polite towards everybody. Can Nigeria's election result be overturned? So confused as heck, we waited until yesterday afternoon and an actual Openreach engineer turned up. A specific time cannot be given and access must be available for the entire slot. And once you've got some experience under your belt, there should be opportunities for overtime. If the fault isnt with any BT service or equipment or we have to carry out the work at a time not covered by the terms of the agreement or guarantee, then a charge will apply. Find out moreBritish Telecom My Old Job I Loved, To book an appointment with me or a member of my team, please call. Openreach, which controls most of the UK's. Openreach aims to connect 20. BT Openreach What a great place to work! Job Description: We're looking for Civils/Poling Engineers to join us at an exciting time. He insisted we had an engineer due today but that was the engineer who caused the issue as he came nearly 2 hours earlier than our slot. We're an incredibly well connected and supported network of people with a strong sense of community and customer service. 30-03-2021 More strikes are planned in the coming weeks in the rail dispute. We're 30,400 people who connect homes, mobile phone masts, schools, shops, banks, hospitals, libraries, broadcasters, governments and businesses -. She also looked into the email and text my dad received regarding the new appointments and found nothing in the system. Currently working as Asset/Inventory Data Management Analyst in BT Global for multiple clients simultaneously. BT. The phone stopped working, and our broadband was down for about three hours but then came. Most connections and installations are going ahead as normal, but engineer visits may be cancelled or delayed. Ive heard people say Sky told me I need to have my Router plugged into the main socket, and not an extension, in order for my internet to work. 1. Help and support; Contact BT; Back. I think Openreach work 7 days a week, and on bank holidays. During this time your phone wont work for around 10 minutes, but the engineer will let you know in advance. Now there is light at the end of the tunnel! Damage caused during a break in to your premises. So confused as heck, we waited until yesterday afternoon and an actual Openreach engineer turned up. 01-04-2021 Find out why I quit my Job and left BT Openreach to become a successful Independent Phone Engineer. Every year, we help more than 2500 people from all walks of life to start new chapters in their careers - more than any other private sector business in the UK. Thing is there is a lot of stuff under footways so you can't go mad. @bt_uk. Engineers from Openreach cut the telephone line while working in the street. My dad is the account holder and trying to contact BT due too the unprofessional engineer and also we need the line downstairs to be working, not upstairs. (adsbygoogle = window.adsbygoogle || []).push({}); I worked at BT for 23 years and now freelance as a Telephone, WiFi and Broadband Engineer. Call us on0800 800 150to discuss your installation. 0 Ratings Ibz The difference between the engineers was night and day. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. The engineers work to 2 time slots, 08:00 - 13:00, and 13:00 to 18:00. . Civil's don't have to give the hrs travel time as you have to start at a yard. You might not need a visit, just the right advice and help to identify the problem! Log into order tracker using your BT ID or order reference and postcode. To change your appointment: You can also easily change engineer appointments using the BT Business app. An engineer does not turn up for a scheduled appointment, or it is cancelled with less than 24 hours' notice. CWU general secretary Dave Ward said: "For the first time since 1987, strike action will now commence at BT Group.". They'll aim to do this within 5 working days of you placing your order. Monday 9th June 2014. Was the First Engineer who the complaint was about actually a Qube Engineer? We have a range of ways to get in touch for new and existing customers. on Do openreach/ BT engineers work 24/7 ? Find out more about the BT Business app and how to download it. Replying to . The fault is due to damage caused by someone at the customer's premises. Interview. How to report a BT line fault or broadband fault. I know this because I have 26 years of experience tracing all kinds of faults. They will call you to confirm their arrival time and to find out about any access requirements. The CWU general secretary, Dave Ward, said: Since BT Group workers have been forced to take historic strike action in defence of their standard of living, just like in the pandemic, working class people will step up to the plate when employers and politicians fail, and are ready to put need before greed. BT Openreach SFI2 Engineer Visits. This depends on the apprenticeship you are applying for. 15h06. - Providing support for Service and Commercial inventory. But it changed its tune when the Observer got involved. When it became clear that we were not going to reach an accord, we took the decision to go ahead with awarding our team members and frontline colleagues the highest pay award in more than 20 years, effective 1 April. We don't ask for any formal qualifications. And once you've got some experience under your belt, there should be opportunities for overtime. Video, Russian minister laughed at for Ukraine war claims, US-made cheese can be called 'gruyere' - court, AOC under investigation for Met Gala dress, Saving Private Ryan actor Tom Sizemore dies at 61, The children left behind in Cuba's exodus, Walkie Talkie architect Rafael Violy dies aged 78, Alex Murdaugh's legal troubles are far from over, Mother who killed her five children euthanised. business, Protecting consumers & delivering content, UK individual Capital Gains Tax & your BT shares, Helping families build digital confidence, Tackling the digital divide during lockdown, Supporting small business in the digital economy, Taking a responsible approach to technology, Addressing online harms and illegal content, Digital Impact & For ISDN2, ISDN30, PSTN and Broadband lines, well arrange for the fault to be fixed by an engineer between 0800-1800, Mon-Sat, except on UK Public and Bank Holidays. Although I would guess your fault will probably be picked up on Monday morning. It also insists that the line is properly fixed. (COVID procedure) firstly online application, secondly video upload interview followed by online assessment via Skype. Wherever they join us - in BT, EE, Plusnet or Openreach, our apprentices learn real-world skills and help solve some of the world's biggest tech challenges. I have my new router sent to me ready to go, which I was told to let the Openreach Engineer install. Thousands of BT and Openreach workers will go on strike again on Monday in a dispute over pay. I need an engineer to come to my premises to fix a broadband fault. Sustainability, Northern VideoRussian minister laughed at for Ukraine war claims, The children left behind in Cuba's mass exodus, Xi Jinping's power grab - and why it matters, Snow, Fire and Lights: Photos of the Week. This situation is very frustrating and all caused by this engineer and we have been left to try and fix the issue that he has caused. I was pleased to be able to complete this voluntary placement as its a great way to help get me back into work. This cookie is set by GDPR Cookie Consent plugin. Its hoped the experience gained will be a valuable addition to their CVs and could help secure permanent jobs in the future. Working from home no service passing the buck. They come across many different situations that require considerable skill and the ability to think and act quickly. Demon => Freeserve => Pipex => Be => Sky tthom (member) Sat 05-Apr-14 11:58:26 Company Bt Openreach Location United Kingdom, England, Exeter Last Update 2022-01-20 Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. What often seems to happen is that firstly, people who attempt to report a problem with their Telephone Service to their Service Provider get stuck in a loop. 12h52. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. Network access provider Openreach, which supplies broadband and Ethernet services to ISPs and businesses across the United Kingdom, has begun re-branding their entire fleet of engineering vans and other paraphernalia - seemingly in order to underline their independence from BT and to better reflect their strategy.. Work programme gives an insight into life as an Openreach engineer. My main focus is to maintain good customer service and do exactly what you want, when you want and try to save you money! Edited by XRaySpeX (Sat 05-Apr-14 22:35:46). The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. Response was given fairly soon after initial slection. This is how life was back then. 30-03-2021 My step mum, who is in a care home in Melbourne and suffers from anxiety, relies upon our weekly call, the kids cant do their homework and I have spent well over eight hours talking to BT over the last three weeks with absolutely no progress. The phone stopped working, and our broadband was down for about three hours but then came back at very slow speeds. These cookies track visitors across websites and collect information to provide customized ads. I interviewed at Openreach (London, England) in Sep 2020. Well send you a text with your engineers name and mobile number. Well, by fiddling around on the Internet you have found me! The installation takes around three hours and the Openreach engineer will need access to your property. Noisy faults often dont show up on a line test result. The placements were organised following recent work between BT and Nottingham City Council who are joining forces to make free wi-fi available across much of the city centre later this year. "The serious disruption this strike may cause is entirely down to Philip Jansen and his friends, who have chosen to stick two fingers up to their own workforce.". 22h52, Hi. By clicking Accept All, you consent to the use of ALL the cookies. For more information about careers as an engineer with Openreach please visit www.btplc.com and visit careers. There are a number of tests you can do yourself before calling your Service Provider and booking a BT Openreach Engineer or an Independent Telephone Engineer like myself. A BT Group spokesperson said: At the start of this year, we were in exhaustive discussions with the CWU that lasted for two months, trying hard to reach an agreement on pay. Ring sky told an engineer will come out in the next 48 hrs. My dad said we needed the one downstairs which he had already disconnected. If installing your FTTP needs Excess Construction Charges, well let you know before starting work.

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