Facebook Yard Sale Sites: How To Make $500 THIS Month, How This Professional Chef Made His First $1,000 Flipping Used Items . To the OP- the great thing is, you are selling items without much competition, apples to apples. The only categories excluded are: It does not apply to websites other than www.ebay.com like eBay Wholesale Deals. View cart for details. You can't deduct the original shipping cost from any refund amount. I have details about my terms with shipping, returns, freight shipping, and refunds. Sometimes eBay will send the Return Shipping Label and charge him, which is easiest. This may sound like overkill to you, but stay with me while I explain! This happens more often than not. How long should I give a seller to fix the problem before I contact eBay? Your email address will not be published. Does the tracking number show it was delivered? Even with these tips in place, you may still get the occasional return request, but they should be very few and far between. If you've sold on ebay long enough you've had this happen. 01:47 PM Located in: Ciudad Autonoma de Buenos Aires, Argentina. Honestly, this is one of those lessons I have had to learn the hard way. I threw everything away". With this box checked, I am clearly stating to my buyer that I am not willing to accept a return. I don't like to report people but feel I have no option here and the buyer really has violated policy by claiming the items were not as described and defective. If you havent received an item, we usually refund your money immediately via PayPal. If the item has been returned to the seller and they haven't given you a refund after 2 business days, you can ask eBay to step in and help. If you add these tips in your listings, 9/10 times eBay will side with you in the event you get a request to return an item. (oh and that happened b.c ppl would send it back stating wrong size). This is a good option for low-value items. The seller covers the cost of the return. This is a good option for low-value items. This makes no sense and should be illegal. If the expected shipping charges cost more than the expected refund or the refund value of a replacement or exchange, an eBay return shipping label wont be available. They sent a photo with the item label-side down and when I asked to flip it over and send the correct photo requested, they said "Darn! But it is. A buyer insists the item was not as described in order to force a return. The eBay Money Back Guarantee is not a product warranty. If you received an item that was as described but you changed your mind and do not want it anymore, the eBay Money Back Guarantee does not apply. If the buyer is responsible, choose your return address from the dropdown menu. So here are 10 tips to help avoid eBay returns for items not as described if you do not accept returns. If the item is returned used or damaged, you may qualify to issue the buyer a partial refund. For more information about who pays for return shipping and how to send the item back, see return shipping for buyers. Then and only then you give a refund for the item. Ebay counters that its penalty fees for return rates of over 2% are "to ensure buyers receive the best shopping experience possible, bringing more buyers and more sales for sellers" and. You can also check the progress of your return request at any time. If an item is returned used or damaged, it may be appropriate to issue a partial refund to the buyer. Too many of those and their returns ability will be hindered. Some business equipment categories that may be covered by the. FREE Workshop How To Turn Your Passion of Flipping Items Into A Profitable Reselling Business, How This Mom QUIT HER JOB To Flip Items Full-Time (And Was Able To Pay Off $12K Of Debt In 5 Months! In the rare instance, this can happen. 2. Youll hear from us within 48 hours. Some business equipment categories that may be covered by the. Keep in mind that some returns can remain open for up to 35 business days. Did you know that a free refund can increase the conversion rate of your listings by up to 25%*? There are two categories of return requests from customers: 1. If the item is still working and the not as described problem is small, the person may want to keep the item and accept the partial refund. When you create a listing, you'll add a return policy, which will determine your options if a buyer wants to return an item for "change of mind" (or "remorse") reasons. If theres a problem, let the seller know via the Resolution Center by the time you should have received your item. and another item where the item returned was not the part I sent. You can choose whether to accept returns if a buyer changes their mind about a purchase. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. What if an eBay buyer damaged an item and wants a refund? They will just accept that they are not covered and walk away. More shipping tips from your fellow sellers! I try to get them to give me the reason for the return. Do I need to pay extra for the eBay Money Back Guarantee? Now of course, if a TRS abuses this protection (examples are in the FAQ of the link I posted above), then they will be removed from this benefit, so it is to the benefit of the TRS to be clear about why they are exercising the protection. 11:35 AM. The best option for you is to send a Return label, at your expense. Enter the amount you wish to offer the buyer. Need an update on an open return request? Remaining helpful and polite will definitely help with your return dispute or in the event that the person leaves negative feedback that needs to be removed. But if anything goes wrong, the eBay Money Back Guarantee is here to make sure you get the item you ordered or get your money back. If, after a few days, youre not happy with the sellers resolution, were here to help. Here's how: How to offer a replacement or exchange item, How to issue a partial refund when the item is returned in a different condition. If the buyer put in a formal return request, you can accept the return, send them a shipping label, and wait for the item to get back to you. In the few cases where we dont issue full refunds, its usually because an item eventually arrived, or because you decided to keep an item that wasn't as described instead of returning it. Car & Truck Safety & Security Accessories, Returns, missing items, and refunds for buyers, How to print an eBay return shipping label, If the seller is paying for return shipping, how to print an eBay return shipping label, Select the shipping carrier from the dropdown list. The terms authorize us to include fees for item refunds or return shipping on your monthly invoice, which may be charged to your automatic payment method on file, if any. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Increase sales with eBay's Global Shipping Program, Check out this video to understand how dimensional weight is measured when shipping. It sucks , but ebay says its your fault and buyers can return for an reason. If you want the items back before refunding, I'd accept the return and send them a shipping label. I am a buyer. Only if you have proof that the seller is lying (a conflicting message from buyer etc.) Ebay sides with buyers in not as described claims. This can be useful when the buyer ordered the wrong thing by accidentfor example, the wrong color or sizeand you'd like to offer them a gesture of goodwill. Do I need to pay extra for the eBay Money Back Guarantee? This is a win win for both of us. I grew up in Central Florida and have lived here my whole life. How to Set up Your Shipping Options: First Steps, Learn more how to set up return options in Sell Your Item form, Learn more how to set up two basic return rules, Learn how to set up advanced return rules, Update item specifics in bulk using the file download/upload feature, How to create a listing: the step-by-step guide, Rules and restrictions in selling: items categories and number of listings, How to register as a seller on eBay: step-by-step guide, What to Do if My eBay Seller Account Is Blocked, How to Set up Your Shipping Options: Step-by-step Guide, How to Set Shipping Exclusions to Specific Regions, How to make your packaging eco-friendly: 11 tips for a sustainable eBay seller, How to make your listings more mobile-friendly, Checklist: your perfect listing to sell clothes, New Bulk Listing Tool: advantages and features, How to list faster with business policies, How to create a listing with a charity option, Selling Limit and Zero Insertion Fee Listings, How Listing on eBay International Sites Can Help Increase Sales, eBaymag: the tool to manage listings and optimize shipping, How Buyers Feedback Affects Your Feedback Metrics, How to improve your seller performance standards, Setting buyer requirements or blocking a buyer, What to do if a buyer has not paid for the item, Monthly Zero insertion fee listings and basic fees on international eBay sites, Changes to VAT import regulations for the EU in 2021, What does it mean for eBay to manage payments, How to set up and change your payment method for fees and selling costs, Selling Products with a CE Mark into the EU, Extended Producer Responsibility (EPR) for business sellers listing on ebay.fr, Extended Producer Responsibility (EPR) in Germany, Using of the UKCA/UKNI and CE markings in the UK market, eBay Stores on international eBay sites: fees and benefits, Connect with more buyers using social media, Promoted Listings Standard, Advanced, or Express? We know that our sellers want to provide buyers with a great experience, but sometimes you're not able to reach an agreement. Tip If we're asked to step in tohelp, we'll ask the buyer to return the item to you. Whenever I get a return request, I always send a message to the buyer apologizing for any inconvenience and then I take the approach to get information so I can help them. You do not have to offer returns or refunds on your items either. Something went wrong. After making an accurate listing with good pictures, I try to add in the words Sold as is, no returns to my listings. This was one of those times I was pretty happy I had taken photographs while I was packing it. On top of clicking no returns in the actual listing, and putting my Terms & Conditions in, I notate it again that the item is as is, no returns.. I don't plan on stopping any time soon. You accept returns in your policy, and the buyer changed their mind about a purchase. After refunding a couple buyers for items that were damaged and not insured, I learned pretty quickly that the extra few dollars in insurance was well worth it. Send you a message The seller may ask you for some more details about your return request. Once you've received the item, you have 2 business days to review and issue a refund, or ask eBay to step in and help. However the seller is claiming it was in excellent condition prior to shipping and they will refuse any returns. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. See the Abusive buyer policy for more examples of activity that we don't allow. Sellers want to maintain their reputations, so theyre happy to resolve issues quickly. No. These charges are based on rates eBay negotiated with the USPS and are typically less than what you would pay at the post office for the same item. If we don't see any indication that the item is on its way after 15 business days, we may close the return and protect you from negative feedback. If you select, A label from their preferred carrier:if the seller provides you with a shipping label, theyll send it to you directly, and you can print it from the Here's your return shipping labelemail or message that youll receive in, You can ship using an eBay label, in which case we will deduct the label cost from your refund, You canpurchase a label directly from a carrier of your choice and upload it to the return. If you don't, and the buyer requests a return, the item will be automatically returned to your registered address. There are two categories of return requests from customers: 1. If asked to step in tohelp, we may ask the buyer to return the item to you if any of the following apply: If we're asked to step in and help, you will no longer be able to issue a refund even if you qualify to issue partial refunds under our seller protections. eBay's policy today (2016) is that if something isn't as described, the seller pays for return shipping, regardless of any policy claims by the seller in his listing. Choose Print label. eBay Money Back Guarantee policy, Welcome to the Selling board! I first contact the buyer and find out what is wrong with the item. When the seller replies, we'll send you an email with details of the next steps. If you return the item used, damaged, missing parts, or if it gets damaged during return shipping, the seller may deduct an amount from your refund to cover the loss in the item's value. What does the eBay Money Back Guarantee cover? This is how it is and one of the risks of doing business on eBay. If you're not using an eBay return shipping label, make sure you use a tracked service and add the tracking number to your return request. If you respond to the request but don't come to an agreement with the buyer after 3 business days, you or the buyer can ask us to step in and help. If the buyer reports that the item arrived damaged or doesn't match the listing description, you'll see different options for responding to the return. - edited And dont waste time taking packaging pictures Before you can send an item back to the seller, youneed to start a return. You do not have to be in a hurry when you receive the item to refund them. Seller with 11000 feedback. If you want to start your own business, the reseller business model can be a great place to start. EBay gives you the opportunity to add 12 photos to your listing. To do this, go to the case in your Returns dashboard - opens in new window or tab and choose Refund buyer. If you're unable to resolve the issue within this time, the buyer may ask us to step in and help. What if the seller doesn't offer returns? You will no longer be able to issue a refund even if you qualify to issue partial refunds under our seller protections. This is something I have saved as a document and I just copy and paste it into all of my listings. All items included in the original package, Factory or vacuum seal must not be broken/opened (if applicable), Original tags included & attached (where applicable), Must include provided certificates of authenticity, grading, or appraisal, Factory or vacuum seal is broken/opened, but the item is still in its original condition, Item has been registered or user has not logged out of the device's account, and it cannot easily be set back to factory settings, Significant signs of wear, or significantly different than how it was shipped to the buyer, Item is damaged, scratched, defective, or requires service or repair, Missing provided certificates of authenticity, grading, or appraisal, Opened items that cannot be resold (perishables, liquor, makeup), Sold multiple items but the buyer didnt return all of them, We can't determine that the item received by the buyer matches the listing description, You offer returns and your stated return window applies. He tried to re-tie it down with new straps and put in a request for a refund. In the UA, sellers agree to allow eBay to decide all Money Back Guarantee claims, which includes the Not As Described case. It has mostly been a hobby that makes some extra cash, but sometimes it serves as my main income as well. Something went wrong. Check out these international shipping tips, Making your listings available internationally is easy and can help you grow your business. Read theSeller protections policyto find out how to qualify to issue partial refunds. I have learned that none of my items are shipped without insurance. We'll then ask the buyer to ship the item back to you: Once the return is accepted, we'll provide the buyer with a date by which they should ship the item back to you. If the seller is responsible for the return shipping costs, they'll let you know how they wantthe item to be sent back to them. Do not refund until your item is back to you. If it is a lame reason (and sometimes it is! The seller has 3 business days to get back to you. Shipping: US $10.00 (approx C $13.57) Economy Shipping from outside US. When your return request is accepted, we'll send an email to your Messages - opens in new window or tab with the subject "Send the item back". Accept the return:The buyer will send the item back to you for a full refund. Normally the seller sends a return label and refunds upon return of item, provided, one, payment was made by a method that gives buyer protection in eBay and two, the item is returned in same condition as was supplied. If you offered free shipping, you'll need to refund the buyer the full amount of the item. If you know me, you know Im not one of those people. So here are 10 tips to help avoid eBay returns for items not as described if you do not accept returns. Choose the item above to start resolving a return. When you start selling on Ebay, decide if you are willing to take returns at all. Make sure to follow our, The seller hasn't responded to your return request after 3 business days, The seller responded, but hasn't provided a resolution (for example, they accepted the return but didn't provide a return shipping label), You returned the item and it's been delivered back to the seller, but they haven't processed a refund after 2 business days. The listing states that buyers are responsible for researching whether or not the item is compatible with their TV and there is no return for buying a non-compatible item. You pay for return shipping if youre returning the item because you changed your mind, and the sellers return policy states that buyers are responsible for return shipping. Make sure the barcode is clear so the carrier can scan it easily. Enter a return merchandise authorization number, if you use them. Someone started a thread just a little while ago (1:30 pst), told by CS that they don't have any 'Proof' that the item was not 'as described'. See details. The unofficial eBay subreddit. Decline your return request Sellers can decline your return request if you changed your mind about an item and they stated in the listing that they don't accept returns, or if you missed the seller's deadline to start a return. Thats the great thing about implementing these tips. Youll need to ship the item back before the date stated in this email. If you have a large stock and are ready to automate the way that you manage different parts of the return process, learn how to set up two basic rules to automatically accept returns or send immediate refunds. Pay attention to anything you may have listed in your description as a defect, scuff, scratch, and make sure you take a good close up picture of that area.

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