See how you can save when you add Comcast Business Mobile or add a new line. @XfinityThomasChow long does it take for someone to reply? If you are experiencing problems with Comcast Xfinity, please submit a report below. The modem then uses an Ethernet cable to connect to your computer or router, which is what gives you access to high-speed internet. Click to reveal -ATTU-verseCare. Comcast does not do tree trimming. Report or View Outages; Other Contacts; General, Business, Landlord, . Survey the area before starting work for the presence of overhead wires and avoid touching anything that may be in contact with a wire, like tree . Create an account to follow your favorite communities and start taking part in conversations. How do I talk to a real person at Comcast? If two or more of your services are offline, you'll see a banner alerting you at the top of the screen. Comcast Business is here to provide outage information for your Comcast Business Internet, TV, Voice, and other services. Some utility companies mark or paint their lines. I am extremely frustrated this issue has not been of the upmost importance to your company. You may have to enter a lot of personal information to get connected, including your ZIP code. I really appreciate you being a member of the Comcast Family! How do I report down a cable line? You can call us at 1.800.VERIZON (1.800.837.4966) or chat with us by clicking the red Chat Now button on the Contact Us page to report a downed line. Please help before someone gets hurt. DO NOT TOUCH downed lines or anything they are touching. An official employee, such as myself or whoever is first available, will respond. How does cable internet get to your house? Curious how long a ticket will languish in the system now until a person gets in touch again Hello and Happy Thursday, Suzanne! Asking on behalf of my place of business. Consumer energy outage map Black River Electric Cooperative: To report an outage , call (800) 392-4711 or Automated Customer Service Hotline at (888) 461-COOP. Find it by doing a Web search for the words Pepco equipment responsibility. The wire to your house is Pepcos responsibility; past the weather head, its yours. Call 800.288.2020. I can't get into my property because the line is blocking the drive way. Manage day-to-day operations for call center ensuring meeting all department key metrics (i.e. You can purchase everything you need to wire your own cable from your local hardware and electrical supply store. Whenever there is an outage, your first step is to report it via email or twitter. The customer/owner is responsible for installing, maintaining and repairing all equipment beyond theservice connection point except for the electric meter. The action you just performed triggered the security solution. up. Their credit are expensive and for them to delete for no reason given is full fraud and Theft. Get in touch with Comcast Business. Can you please send us a Modmail message with your first and last name and full address? If you receive overhead electric service, your electric system con- sists of the following: 1. Report it as a hazard to your local PD, maybe they have a better contact. Stay put and call 911. How to report a down or damaged CenturyLink line. A violation of this law can lead to misdemeanor or felony charges, and is punishable by up to 3 years in jail. Discussion. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States. I need someone to come out and fix it. Depending on how many different rooms you are wiring, you may only have to go through a few inches of wall. Call us at 800-477-5050. Then, to let us know why you're calling, say Line is down.. Here are the steps: Click the "Peer to peer chat" icon (upper right corner of this page), Click the "New message" (pencil and paper) icon, Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list, Type your message in the text area near the bottom of the window. Honk the horn, roll down your window and make sure to tell passersby not to come near the vehicle. Warn others to stay away. I am an Official Xfinity Employee. Hello saftek and welcome, You should contact 1800-391-3000 and speak to any technical agent and request them to put in a Saftey ER ticket and a wiring crew will be dispatched to you location. Like. In order to get started can you please send me a Modmail message with your full name and service address? We've been unable to reach any actual human at Comcast to report this (possibly because neither of us are actually Comcast customers) and no one has been out to repair it. Hope this helps you out. You would want to send us a direct message to "Xfinity Support" with your full name, phone number, email address and the nearest address to that downed line. If they're power lines, they'll caution tape the area and notify DPW and the appropriate power company. A drop-down list appears. -You are responsible for the "mast," the . Who do you call for a downed cable line? How to Report an Issue Online Visit xfinity.com/xfinityassistant. I'd like to report a downed telephone/cable wire but my service address isn't near where I'm seeing the issue. In the top right corner, you'll see a little chat icon near the bell icon. Our actual service provider evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Cable installation, exposed wire, and repairs FAQ, Report unburied cables, exposed wires, or downed lines, Have AT&T service? Sky News is a British free-to-air television news channel and organisation. Id give them a ring. You can report an issue by going to the Xfinity Status Center. Massive outages do occur because of problems such as storms, floods etc. Payments are posted to your account after 5:30 p.m. on the day they are received. Tips in case of an outage What if my power is out? Responsible . You can also use Xfinity MyAccount ( Web | iOS | Android) and xFi app ( iOS | Android) for product and account support. This will stiffen the damaged area and protect the exposed wire to prevent further wear and tear. An official employee, such as myself or whoever is first available, will respond. Dont remove this wire unless its absolutely necessary: It could snag on a power cable and cause massive problems if you try too hard to remove it, such as electrocution or causing live power wires to come loose. Click the Check for Issues button. A drop-down list appears. Type a message to let us know what your issue is. Youve reached the best place and perfect person to help with virtually all of your account needs! I have a line in front of my house (laying on the sidewalk) that DTE has told me is a telephone line. Then Call Us. Cut and paste the firewall logs (including the offending Comcast IP address) into an email and send it to abuse@comcast.net. Our team can help get that line raised. Thank you for reaching out to the Digital Care Team. Its important that you dont exit the vehicle unless youre in imminent danger. .css-1yq8usv{color:#f0f0f3 !important;background-color:!important;}.css-1yq8usv:hover{color:#1471DA !important;background-color:!important;}.css-1yq8usv:focus{color:#1471DA !important;background-color:!important;}.css-sskn3q{line-height:60px !important;}Home, The telephone/cable main line is sagging across our drive. That's not what we want to see! Voting closed 14. The map below depicts the most recent cities in the United States where Comcast Xfinity users have reported problems and outages. Usually 911 dispatch has unlisted numbers for utilities. Penal Code 591 PC is the California statute that makes it a crime for a person to maliciously disconnect, remove, injure, or obstruct any telephone, cable, or electrical line. https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. Privacy Policy. X | `>`. I'm sorry you've had this experience with reaching out to fix this line, u/KennyLog_Ins. I am liable if someone were to get electrocuted from my fence as it is your wire which has been hanging down for months now. STAY AWAY from downed power lines. I hate to hear this has been your experience and would love to investigate this for you! You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. The British Broadcasting Corporation ( BBC) is the national broadcaster of the United Kingdom, based at Broadcasting House in London, England. For immediate assistance, check out the Xfinity Assistant. There are two wires hanging down, one black cable wire and the other a twisted metal cable which appears to be the ground wire. Can you direct message us your name and address, please? I have a downed line in my front yard. You will need to contact a tree trimming service yourself. Our actual service provider ATT evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. ET. Hello @user_300363 and thank you! Press Enter to send it. 2 1 RR ryanray.rr81 Visitor 2 Messages Cookie Notice I think it may be the original phone line. I am a bot, and this action was performed automatically. Let us know if you find downed or uncovered wires or cables in your area. Click Continue. If you have questions about your services, we're here to answer them. Sky News is distributed via an English-language radio news service, and through online channels. Please contact the moderators of this subreddit if you have any questions or concerns. Otherwise, press 0 at each prompt; eventually get rep. You should never get a big shock from a coax cable. I didn't realize it worked like a chat, and someone did respond to me quickly, but I had closed the window and didn't see the response until today. . Jacksonville, Florida Area. 5. Someone on the digital team has put in a ticket, so I am hopeful this can be resolved. Hello @ryanray.rr81 and thank you! This option is available 24 hours a day, 7 days a week. I double-checked our systems and it looks like our tech Esteban was out on the 6th to complete the aerial line raise successfully per your request. A drop-down list appears. 1. For immediate assistance, check out the Xfinity Assistant. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. (You can also find Xfinity Assistant by clicking the Chat with Xfinity button in My Account.) Electric lines that are located some distance above the utility cables were cleared a couple of years ago by the power company's tree trimming crew. . By selecting Accept all, you consent to our use of Cookies. My thinking, if I were to do this at my house would be that that 1.) Stay safe if a fallen power line touches your car If your vehicle comes in contact with a downed power line, follow these safety rules: Stay inside your car. Talk to Us. We've had a downed wire touching our building for about two months at this point. Heads up: Extreme weather or other factors can bring down lines, including electrical lines. Hey there, @user_2ed7eb as this thread is quite a few years old, please create your own thread about your low hanging line so we can properly document the situation and get things resolved. Status Center Xfinity app Download the app or text "Xfinity app" to 266278 and get help. Store Locator Status Center Check for outages and troubleshoot your services. Call us anytime at. If you're lucky and it's only phone or cable, they'll coil the wires safely out of the way, and notify the provider (s). Remember: This number is just for unburied ground cables. In the aftermath of a major storm, be aware of hazards presented by downed power lines. Report downed power lines at 713-207-2222. To qualify for the credit, customers must: 1. Occasionally there is a mix up and Comcast forgets to bury the drop. Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. The phone can get very busy, but I can understand if you would rather speak to somebody on the phone. You can contact 811 to get utility lines marked. For your safety, do not touch or move the downed line. Privacy Policy. Comcast landlines are being used by homes and businesses alike. Click the direct message icon, 2. Report a Problem Full Outage Map Problems in the last 24 hours The graph below depicts the number of Comcast Xfinity reports received over the last 24 hours by time of day. We ask for direct messages because we can't post personal information in public. Never touch a downed overhead electrical line. Call BGE at 1-877-778-2222 to report any downed electrical lines. I explained this to the rep when I called to cancel. Emails sent with an attachment cannot be processed. Don't touch anything or anyone in contact with a downed power line. It has been severed months ago and left hanging. A coaxial cable is capable of carrying current. Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) Type your message in the text area near the bottom of the window Press Enter to send it. Thanks! Cookie Notice to Call your mayor's office. Our actual service provider ATT evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Let us give you a call as soon as an agent is available. Companies respond better when others are watching. Do what's best for your business. If youre signing up for new services or moving, you can check online to see if Xfinity service is available at your address. New comments cannot be posted and votes cannot be cast. Thank you for bringing this issue to our attention. First Call 9-1-1. Do not send the firewall logs as an attachment. Contact Customer Service at (800) 391-3000. We've had a downed wire touching our building for about two months at this point. They have been hanging very low for over a year. Who is responsible for cable line from pole to house? Just tell on the phone, "downed power line.".Always assume the downed cable line is energized and carrying electricity. Welcome to the Xfinity community! What you need to do: File an informal complaint against Comcast on the FCC's public website by following the instructions here. I can understand your view and that is why we have implemented alternative platforms such as Twitter, Facebook, Reddit, and here! Press question mark to learn the rest of the keyboard shortcuts. Two delivery trucks have had close calls recently. https://corporate.comcast.com/stories/meet-our-digital-care-team. In the top right corner, you'll see a little chat icon near the bell icon. With our new Xfinity support chat, you do not need to input the name of a person. Check an issue already reported Call our Buried Wire Center at 800.924.9420 Monday through Friday between 8:00 a.m. and 6 p.m. the chances of Comcast having their act together enough to even . Performance & security by Cloudflare. Thank you so much Anthony for sending us over those details and the Modmail. For immediate assistance, check out the Xfinity Assistant. Select Restart Modem to begin troubleshooting. The easement at my back property line has poles with electric and utility lines. I have a downed wire in the middle of the street. Please contact the moderators of this subreddit if you have any questions or concerns. Contact Us | Comcast Business Support There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Report an issue Select Chat. Reddit and its partners use cookies and similar technologies to provide you with a better experience. How to report a downed wire if I'm not a customer? You can also use Xfinity MyAccount ( Web | iOS | Android) and xFi app ( iOS | Android) for product and account support. We have made changes to keep employees safe so response and call times may be longer than usual. The tubing will start to shrink almost right away. While 800-934-6489 is Comcast's best toll-free number, there are 14 total ways to get in touch with them. Welcome to the Xfinity community! Select Start Troubleshooting to begin your modem restart. 115.124.120.233 Call 800.288.2020 and select Repair. Xfinity cable TV or internet outages typically happen when Comcast's network goes down, but equipment problems can sometimes look like network problems. An official employee, such as myself or whoever is first available, will respond. Archived post. If the IP address resides on the Comcast network. That person will tell you who the city's contact is in the Comcast governmental affairs office. Then, call PG&E at 1-800-743-5000. Please call this number (855) 307-4896 to set up your service. Then, call PG&E at 1-800-743-5000. This post was marked as solved. Scan this QR code to download the app now. I am a bot, and this action was performed automatically. Where on your property are the lines down on and would you consider them a safety hazard as of now? Our actual service provider evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. i agree this is the worst web site for reporting issues, Need to report a line down and cant seem to be able to schedule a tech to fix my internet. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, How on earth can you reach a human to report comcast wires that are lying in the ground? Create an account to follow your favorite communities and start taking part in conversations. You can let us know about refund and payment issues or safety concerns caused by dangerous wires in your neighborhood. How do I get Comcast to come deal with this? To report down the cable line, you can contact PPL Electric Utilities and report it immediately to 1-800-342-5775 (1-800-DIAL-PPL). When should we expect this to be corrected? Asking on behalf of my place of business. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. My electric company has been out already and have told me that it is Comcast's issue. If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. Stay at least 35ft away from any downed wires during cleanup and other activities. A South Carolina jury found Alex Murdaugh guilty in the fatal shootings of his wife, Margaret, and their son, Paul. Connectivity and managing Your Comcast Business network. Another option is calling the power utility since its their pole and Comcast isnt maintaining their infrastructure on the pole. Our team can assist with getting those downed wires raised. Report A Downed Line. It is the world's oldest national broadcaster, and the largest broadcaster in the world by number of employees, employing over 22,000 staff in total, of whom approximately 19,000 are in public-sector . A: Cable and phone wires dont carry current, so its safe to remove them. Please send a private message with your name and service address by clicking on the chat icon so I can further assist. I do apologize once again for the delay on our end and sincerely appreciate all your patience! Say "No account." The ground around your car may be energized. Reporting this to comcast seems to be a problem. Find an Xfinity Location Check the status and hours of locations near you. 70% of power outages are caused by major weather. How do you fix an exposed wire without electrical tape? it can't possibly cost enough to run a new line to make it worthwhile for Comcast to pursue this in court, and 2.) Call our Outage Reporting Line, 1-888-LIGHTSS (1-888-544-4877) and select the option to report a downed power line. Genius. If you have questions about your services, we're here to answer them. We can absolutely help you with alerting our local team to that downed line as well as look into any internet concerns or issues you are having. Search accounts based on account number, or chat online. If you smell natural gas or see downed power lines please do NOT use this page. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Should you experience further issues, please create a new post. I called but only received voice mail. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I just want to report a down power line due to the storm and it wont let me how can I do that?. First, your internet service provider sends a data signal through the coaxial cable, or coax cable, into your homespecifically, to your modem. If you have questions about your services, we're here to answer them. How do I report this? Should you experience further issues, please create a new post. Then, call PG&E at 1-800-743-5000. 3.) Comcast Xfinity Outage Map. Solid copper core RG6 is used to power amplified antennas and satellite dishes all the time. We use Cookies to optimize and analyze your experience on our Services, and serve ads relevant to your interests. The "Xfinity Support" graphic replaces the "To:" lineType your message in the text area near the bottom of the windowPress Enter to send it. If you cant find your address online, you can chat with us at xfinity.com/chat or call 1-800-Xfinity and well determine if service can be provided to your address. Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? Our community is your official source on Reddit for help with Xfinity services.

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